Play Store Support Program Updates
TL;DR: By the end of March, 2021, the Play Store Support program will be moving from the Respond Tool to Conversocial. If you want to keep helping Firefox for Android … Read more
Introducing Fabiola Lopez
Hi everyone, Please join us in welcoming Fabiola Lopez (Fabi) to the team. Fabi will be helping us with support content in English and Spanish, so you’ll see her in … Read more
SUMO Updates – Looking back on 2020
There is a lot happening in 2020 even when the world we live in right now has changed dramatically in just a year. Amidst all that, I feel even more … Read more
Introducing the Customer Experience Team
A few weeks ago, Rina discussed the impact of the recent changes in Mozilla on the SUMO team. This change has resulted in a more focused team that combines Pocket … Read more
Adjusting to changes at Mozilla
Earlier last week, Mozilla announced a number of changes and these changes include aspects of SUMO as well. For a high level overview of these changes, we encourage you to … Read more
Review of the year so far, and looking forward to the next 6 months.
In 2019 we started looking into our experiences and 2020 saw us release the new responsive redesign, a new AAQ flow, a finalized Firefox Accounts migration, and a few other … Read more
New platform milestone completed: Python upgrade
In 2020 a lot of the SUMO platform’s team work is focused on modernizing our support platform (Kitsune) and performing some foundational work that will allow us to grow and … Read more
Introducing Mozilla VPN
Hi everyone, You might remember that we first introduced the Firefox Private Network (FPN) back then in December 2019. At that time, we had two types of offerings available only … Read more
Let’s meet online: Virtual All Hands 2020
Hi folks, Here I am again sharing with you the amazing experience of another All Hands. This time no traveling was involved, and every meeting, coffee, and chat were left … Read more