Fun with Physical Input

The User Advocacy team recently took park in an offsite with the rest of the Engagement organization (Branding, PR, Support, Community, etc.), and we decided to try an interesting experiment.  Our amazing developer Will Kahn-Greene made a fun hand-drawn version of our input feedback form.  We then decided to have some fun while gaining insight by printing out enough copies to get feedback from all of the conference attendees.  We gave everyone open-ended instructions to fill out the feedback form on any of our products so that we could present the results later on that week.


Our results were interesting, coming from a group of internal power-users familiar with our latest products.  In general the feedback was focused on Firefox Desktop with a good mix of positive comments and comments on areas where we need to improve.  Some of the comments even contained interesting product ideas!  Given that the majority of this audience likes to be on pre-release channels of our products, we also received a great amount of quality feedback about Australis.  It was also good to see that, as a company, we’re able to still look at our products objectively and discuss places where we need to do better!

Some of the positive themes that we kept hearing about were Firefox’s great customizability, its fast performance, and that Australis is a big UI/UX improvement.  Some areas that we were told needs improvement are sync setup/latency (improved in Firefox 29 with Firefox Accounts), stability especially with 3rd party plug-ins, and providing users a clean and intuitive user experience especially for less technical users.

Let us know if you have any suggestions on how to improve this exercise in the future, and feel free to use/adapt our physical input card (we’re all about the open source :p )!

Input Development Update – 02/04/2014

Will Kahn-Greene, our amazing and talented Input Dev, is constantly working behind the scenes to make Input better. If you don’t know Input, check it out! Input is one of the most valuable tools we have on the User Advocacy team for talking to and understanding our users.

So much awesome work goes into Input that we thought it would be cool to give Input development updates here on the blog. Here is what Will has been up to for the last couple of months:


As you can see from the list, Will is an absolute bug slaying MONSTER! We’ve lots of cool stuff coming up for Input as well. This quarter we are going to be focused on:

  • Automatic feedback translation for Firefox OS
  • Operationalizing feedback aggregation for Firefox OS
  • Some other super cool things that are still in the works

We will be holding a roadmap session later this week. The goal is to go through our existing Input roadmap to ensure everything on the current list is still in line with our overall Mozilla goals. We’ll also be adding all sorts of new awesomeness as well. Let’s hear some user stories in the comments section. Wouldn’t it be cool if Input……..