Minutes of SUMO meeting 2009-02-02

David Tenser

2

Attendees: djst, cilias, cww, zzxc

Sumo

  • Brainstorm on how to improve pages like How to Contribute and Contributor Home Page to help grow our community
    • zzxc noticed that people tended to read everything before following instructions.
    • Make the instructions less disruptive – for example, the step by step instructions on Helping with Live Chat links to separate pages without properly linking back to the instructions again (zzxc)
    • New introduction to page describing how to contribute to the forum, and create sticky thread in support forum linking to it (cww)
    • Identify ways to help users filing better forum threads (cww)
    • zzxc posted drafts of new How to Contribute documents — great improvements! team to review and formalize plan
    • cilias suggests adding more screenshots/screencasts
      • For the Installing Spark article, we should have a screencast right now (zzxc)
      • Add more descriptions to Contributor Home Page and move some of the less actionable stuff to the sidebar
  • Decide on SFD theme
    • Firefox 3.1 best new features (leveraging press around 3.1) and how to support them and get started using them.
      • Pros: will get lots of people
      • Cons: requires getting input and speaking from 3.1 devs which may be a little hectic.
    • Keeping you and your computer safe online (addressing Firefox 3/3.1 security features, what the different kinds of security certificate mean and why it’s important that we warn users about all the possible problems, also malware, what it is and what to do about it)
      • Pros: really important thing that we cover this for our users and the videos can be great tools later.
      • Cons: It’d be a publicity conflict with 3.1 since it comes out at roughly the same time so I expect fewer participants.
    • Decision: Firefox 3.1!
  • Weekly metrics
    • New data: active Live Chat contributors
  • Last week’s weekly support issues
    • Bunch of new documentation written. cww to check if it’s searchable in the KB and remove it from Specific issues list.

Knowledge Base

  • 3.1 category is up.
  • 12 translations of the Options window split text received. I’ve implemented 2, and plan on devoting this week to implementing as much of the rest as I can. [1]
  • New help-topic link: about:privatebrowsing is going to have a link to our Private Browsing article. bug 475551
  • Firefox 2 EOL text is on support.planning [2]
  • 2 new articles:
  • Looking for McAfee users to investigate how to prevent it from disabling the Firefox pop-up blocker (w/intructions and screenshots)

Forum

  • Now consistently more contributor replies than new threads so we’ve hit critical mass. Yay!! Big thanks to co-rel and Quarantine for their great help.

Live Chat

  • Metrics update – participation slightly up:
    • 7 new accounts, 1 new active helper, 2 account approvals (NicHelps, orcadas)
    • Open 18.9 hours last week.
    • 12 total contributors active last week
  • New room monitor: lslutsky — Welcome aboard!

2 responses

  1. NGUYỄN-Mạnh Hùng wrote on :

    May I ask why there isn’t “vi” locale in the list of translations for Option Window split text?
    I thought I already sent the Vietnamese translation to Chris some days ago :)

  2. Chris Ilias wrote on :

    There is no vi version of the Options window article, so there’s nothing to split.