Join the SUMO team: Support Community Manager

David Tenser

SUMO is growing rapidly. In 2009, the size of the community doubled. Today there are over 100 active monthly contributors to SUMO, many of whom are localizers who translate support documentation into their native language. We’re looking for a passionate and highly motivated community star to join the SUMO team as a community manager to help these contributors thrive!

The primary task will be leading efforts to increase participation on SUMO and build stronger relations between community members. By engaging the SUMO community and developers, the community manager will ensure that the SUMO experience is great for both contributors and users.

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Other responsibilities will include administrating the Firefox Support and Firefox Help for Mobile websites, helping contributors get started on SUMO, and helping Firefox users directly via Live Chat and the forum.

Because of our large European community and localization efforts, the Support Community Manager would preferably be based in Europe. If this sounds like you, please stop by Jobvite and apply! Be sure to include a note about why you think you would be the perfect fit for this position.