Support Firefox Day, March 23rd
As everyone at Mozilla is getting ready for the Firefox 4 release, we at support are also ramping up our efforts to accommodate the big upgrade. Firefox has hundreds of … Read more
Kadir Topal
Join the Firefox 4 Localization Sprint
Hello everyone, The Firefox 4 release is less than a week away now, and to be ready for when our 450 million users hit the upgrade button we will have … Read more
Last chance to help tens of thousands of Firefox 4 users in a few minutes
If you speak Russian or Portuguese, you can now invest a bit of time and help tens of thousands of Firefox 4 users for the upcoming launch. The Firefox 4 … Read more
KB days – second edition. March towards Firefox 4
Last weeks KB day was awesome. We had selected 3 articles that needed updating for Firefox 4 and within hours Scoobiediver and Vito had snatched and finished them. That was … Read more
Knowledge Base Days – Preparing for Firefox 4
Last month the Mozilla Developer Network started with Wiki-Wednesdays to improve the quality of the developer documentation. At SUMO we really loved that idea of incremental improvements. So, following in … Read more
How to support 400 million users with 4 people
At Mozilla we have around 400 million Firefox users by now, that means that offering traditional support to them is completely impossible, especially since the support team has only 5 … Read more
Recognizing Awesome
We launched the initial version of the Army of Awesome page exactly two month ago, but of course that was only the first step. Work on the Army of Awesome … Read more
SUMO in Ljubljana
The beautiful city of Ljubljana, shortened to Lublana by its natives (I wonder why), the capital of Slovenia, was the host to the second Balkans Meeting this year. I had … Read more
The new SUMO is here, let’s put it to the test
We started working on our new SUMO Knowledge Base back in March and now, 9 months later, it’s finally here! We released our new KB to the public last night … Read more