Articles from December, 2008

The Year in SUMO

As most readers of this blog are already aware, Mozilla’s community-powered user support project SUMO was launched to address the need for an official and centralized support channel for Firefox … Read more

SUMO 0.8

A couple of weeks ago, the bug fixes for SUMO 0.8 were pushed to This update has quite a few goodies! New search engine Over the summer, student Alexandre … Read more

Localize SUMO with Verbatim!

Thanks to a tremendous effort by Wil Clouser, it is now possible to localize the SUMO ( site UI using Verbatim. For those unfamiliar with Verbatim, it’s an online translator … Read more

SUMO 0.7.3

On Tuesday December 2nd, the bug fixes for SUMO 0.7.3 were applied to the Firefox Support web site. One new feature that should help us get a better handle on … Read more

Not everyone wants to search

I’ve talked before about the so-called Support Funnel and how the Knowledge Base is the heart of SUMO, ensuring that people find solutions to the most common problems without necessarily … Read more