Behold: the SUMO 2010 roadmap!
Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for … Read more
Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for … Read more
Live Chat allows Mozilla community members to connect in real-time to a Firefox user seeking help. We currently set three to four hours per day, based on community input, during … Read more
A month ago, we asked you to fill out a survey regarding the improvements to the SUMO forums that we made in the 1.4 – 1.4.2 releases. Overall, the features … Read more
Sumo Weekly metrics Last week’s weekly support issues Norton causes startup crashes. Cheng to follow up with Kev. Facebook chat is “slow.” Could be an old version of Flash. cilias … Read more
SUMO is growing rapidly. In 2009, the size of the community doubled. Today there are over 100 active monthly contributors to SUMO, many of whom are localizers who translate support … Read more
Firefox Support has over 4 million visitors per week, and about half of those people speak English. This makes the English Knowledge Base a very important part of SUMO. In … Read more
As many of you probably already know, SUMO provides the ability to add screencasts to knowledge base articles. As part of Mozilla’s mission for an open web, we support screencasts … Read more
Sumo 2010 Q1 Goals [1] The proposed list is based on feedback from many sources, most importantly the SUMO community and various stakeholders @ Mozilla Still just a draft — … Read more
Last Thursday, we released SUMO 1.5 which implements a significant upgrade to our site search engine. In addition to having a much more powerful back-end search where we can now … Read more