QA day for the new SUMO KB software
For the last six months various groups here at SUMO have been hard at work to design and develop a replacement for our current Knowledge Base software. We call it … Read more
Articles from 2010
What’s up with SUMO – Nov. 2
This is my first attempt at a weekly update video. Please let me know what you think. The meeting minutes, pasted below, are from the wiki. Note: Both Kadir and … Read more
Community interviews: Tobi Markus (Tobbi)
At Mozilla we have an amazing community, which really makes up the core of the project, but all too often our contributors and their work aren’t visible to the bigger … Read more
SUMO in Taiwan
At SUMO we work hard and we party hard, and sometimes we do both at the same time, like our SUMO community in Taiwan did. Ernest and Bob threw a … Read more
Army of Awesome ready. Let the tweeting begin.
Every day, thousands of people tweet their Firefox questions. We wanted to set up a lightweight way for them to get answers right away from fellow Firefox users. That’s why … Read more
The new Firefox Support forum
A couple weeks ago, we released the new Firefox Support forums. With a redesigned workflow and dozens of new features, bugfixes and tweaks it’s quite a change from the old … Read more
Two Years of German SUMO
SUMO was started 3 years ago to gather Mozilla’s support efforts in one place and offer the best possible help platform for Firefox users. In that time the self help … Read more
Downtime today at 4 PM to land the new support forums
SUMO will be down from 4 PM PDT today for about an hour while we land the much anticipated new support forums. This is the culmination of a lot of … Read more
Reaching Gold on SUMO
SUMO was started 3 years ago to gather Mozilla’s support efforts in one place and offer the best possible help platform for Firefox users. In time the self help part … Read more