SUMO 2.1: New Discussion Forums
On Wednesday this week, we migrated the discussion forums on support.mozilla.com to our new platform. The forums we moved over are Contributors Off Topic Knowledge Base Articles We did not … Read more
On Wednesday this week, we migrated the discussion forums on support.mozilla.com to our new platform. The forums we moved over are Contributors Off Topic Knowledge Base Articles We did not … Read more
Today we are rewriting our top 5 articles to make them more helpful. SUMO has 5 million visitors every week. That’s a lot of people who hopefully are happy Firefox … Read more
Sumo Weekly metrics Database issues are causing problems, so ignore data for now. Firefox takes several minutes to start up has jumped to bottom-rated solved a problem. It’s written for … Read more
While we serve millions of Firefox users every week with our support website, it’s sometimes a good change to speak with users face to face about their Firefox questions and … Read more
Sumo Weekly metrics Is tough to understand the dates. (Metrics are usually gathered Sun-Sat, but the dates on the Google doc are Mondays.) Cell A1 now clarifies date We are … Read more
Sumo Kadir and Chris are enjoying a public holiday today Balkans Meetup update: Three presentations: How to get started with SUMO About the future of Support Why support is important … Read more
Sumo Weekly metrics There was a bug in the way forum posts were counted. That is now fixed. Number of new forum threads went down a lot. Cww to investigate. … Read more
With 4 million visitors a week, 300 articles, translations in dozens of languages and many many contributors, we have very high demands when it comes to our knowledge base. That’s … Read more
Sumo Weekly metrics 24 hours of dataloss means that some stats will look weird. Forum response rate is going up! It would be nice to get a list of top … Read more