Knowledge Base Audit
This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of … Read more
This is an exciting time to be joining the SUMO team because we’re in the process of writing a whole new platform. As the new Support Content Manager, one of … Read more
Sumo Weekly metrics Last week’s weekly support issues CPU issues are on the rise, and in most cases AVG extensions are the cause. Cww will update the CPU article. Knowledge … Read more
Now that we’ve decided to develop a new platform for SUMO, let’s look at how it’ll be developed and how the transition will take place. Since SUMO consists of many … Read more
Last month, we blogged about the upcoming SUMO platform that will make SUMO much more enjoyable to use for users, contributors, and developers. Of course, SUMO 2.0 (codenamed Kitsune) can’t … Read more
Every week, we get thousands of users asking questions on the support site and telling us about their Firefox issues. To better leverage that information across the Mozilla universe, we’re … Read more
After months of hunting, we’re very excited to announce that we’ve found our new Support Content Manager. Starting this week, Michael Verdi joins the SUMO team full time and will … Read more
Sumo Welcome to the team, Michael Verdi! Q2 (public) SUMO goals: Increase support localization reach by 5% (mostly Kadir) Increase helpfulness of SUMO articles by 2% (djst, cilias, michaelverdi; shared … Read more
Next week we are starting an experiment: reaching out to Firefox users on Twitter and offering them help in an environment where they might not expect it. A huge number … Read more
Sometimes taking a closer look at things that have remained unchanged for over a decade can be quite surprising — and the end result can help millions of people every … Read more