SUMO Release Report: Firefox 46 and Firefox for iOS 4.0

Hello, SUMO Nation!

We have a document to share with you, and we’re also sharing its entirety with you below (if you are allergic to shared documents).

It explains what has happened during and after the launch of Firefox 46 and Firefox for iOS 4.0 on the SUMO front – so you can see how much work was done by everyone in the community in those busy days.

If you have questions, as always, go to our forums and fire away!

Without further ado, here is the…

SUMO Release Report: Firefox 46 and Firefox for iOS 4.0

Knowledge Base and Localization

Articles Created and Updated

Article Voted “helpful” (English/US only) Global views
Desktop (April 28-May 16)
Firefox 46 Crashes at startup on OSx 38% 1483
Add-on signing in Firefox 75% 53
Android (April 28-May 16)
Firefox is no longer be supported on this version of Android 73% 1818
Open links in the background for later viewing with Firefox for Android 76-85% 2372
Add-on signing in Firefox for Android 70-73% 6455

Localization Coverage

Article % of top 10 locales it is localized into % of top 20 locales it is localized into
Desktop (April 28-May 16)
Firefox 46 Crashes at startup on OSx 80%* 50%*
Add-on signing in Firefox 100% 100%
Android (April 28-May 16)
Firefox is no longer be supported on this version of Android 40%* 25%*
Open links in the background for later viewing with Firefox for Android 100% 65%*
Add-on signing in Firefox for Android 100% 65%*
  • Our l10n tool at the moment does not surface the latest content (focusing on the most frequently visited one), so we rely on 1:1 communications to inform contributors about new launch articles. This may lead to lower rates of l10n initially after a launch.
  • In the top 20 locales, the bottom half includes 8 that are under localized due to lack of active l10n community members. We are working on addressing this in the coming months through community efforts (e.g. for Turkish and Arabic).
  • Two of the top 20 locales are from the Nordics (Swedish, Finnish), where English is widely spoken, which impacts community interest in localizing content into their native languages.

Support Forum Threads

Solved top viewed threads

Unsolved top viewed threads

Bugs Created from Forum threads

Social Support Highlights

Top 5 Contributors Replies
Andrew Truong 70
Jhonatas Rodrigues Machado 17
Noah Y 15
Swarnava Sengupta 4
Magno Reis 2
  • Jhonatas started contributing later in release, but has been doing a lot of great work since he joined SUMO.

Trending issues

These topics are categorized by our social support team when they submit a response to a user.
“Not Working” is an easy categorization, but doesn’t give us much information. As time goes on we will work to refine the buckets that seem too general.

Trending issues