Categories: Updates

What’s up with SUMO – May 2022

Hi everybody,

Q2 is a busy quarter with so many exciting projects on the line. The onboarding project implementation is ongoing, mobile support project also goes smoothly so far (we even start to scale to support Apple AppStore), but we also managed to audit our localization process (with the help of our amazing contributors!). Let’s dive more into it without further ado.

Welcome note and shout-outs

  • Welcome to the social support program to Magno Reis and Samuel. They both are long-time contributors on the forum who are spreading their wings to Social Support.
  • Welcome to the world of the SUMO forum to Dropa, YongHan, jeyson1099, simhk, and zianshi17.
  • Welcome to the KB world to kaie, alineee, and rodrigo.bucheli.
  • Welcome to the KB localization to Agehrg4 (ru), YongHan (zh-tw), ibrahimakgedik3 (tr), gabriele.siukstaite (t), apokvietyte (lt), Anokhi (ms), erinxwmeow (ms), and dvyarajan7 (ms). Welcome to the SUMO family!
  • Thanks to the localization contributors who helped me understand their workflow and pain points on the localization process. So many insightful feedback and things that we may not understand without your input. I can’t thank everybody enough for your input!
  • Huge shout outs to Kaio Duarte Costa for stepping up as Social Support moderator. He’s been an amazing contributor to the program since 2020, and I believe that he’ll be a great role model for the community. Thank you and congratulations!

If you know anyone that we should feature here, please contact Kiki and we’ll make sure to add them in our next edition.

Community news

  • I highly recommend checking out KB call from May. We talked about many interesting topics, from KB review queue, to a group exercise on writing content for localization.
  • It’s been 2 months since we on board Dayana as a Community Support Advocate (read the intro blog post here) and we can’t wait to share more about our learnings and accomplishment!
  • Please read this forum thread and this bug report for those of you who experiences trouble with uploading images to Mozilla Support.

Catch up

  • Watch the monthly community call if you haven’t. Learn more about what’s new in April! Reminder: Don’t hesitate to join the call in person if you can. We try our best to provide a safe space for everyone to contribute. You’re more than welcome to lurk in the call if you don’t feel comfortable turning on your video or speaking up. If you feel shy to ask questions during the meeting, feel free to add your questions on the contributor forum in advance, or put them in our Matrix channel, so we can answer them during the meeting.
  • There’s also KB call, this one was the recording for the month of May. Find out more about KB call from this wikipage.
  • If you’re an NDA’ed contributor, you can watch the recording of the Customer Experience weekly scrum meeting from AirMozilla to catch up with the latest product updates.
  • Check out SUMO Engineering Board to see what the platform team is currently doing.

Community stats


KB pageviews (*)

* KB pageviews number is a total of KB pageviews for /en-US/ only

Month Page views Vs previous month
Apr 2022 7,407,129 -1.26%

Top 5 KB contributors in the last 90 days: 

KB Localization

Top 10 locales based on total page views

Locale Mar 2022 pageviews (*) Localization progress (per Apr, 11)(**)
de 7.99% 98%
zh-CN 7.42% 100%
fr 6.27% 87%
es 6.07% 30%
pt-BR 4.94% 54%
ru 4.60% 82%
ja 3.80% 48%
It 2.36% 100%
pl 2.06% 87%
ca 1.67% 0%

* Locale pageviews is an overall pageviews from the given locale (KB and other pages)

** Localization progress is the percentage of localized article from all KB articles per locale

Top 5 localization contributors in the last 90 days: 

Forum Support

Forum stats



Top 5 forum contributors in the last 90 days: 

Social Support

Channel Total incoming message Conv interacted Resolution rate
Apr 2022 504 316 75.00%

Top 5 Social Support contributors in the past 2 months: 

  1. Bithiah Koshy
  2. Christophe Villeneuve
  3. Magno Reis
  4. Md Monirul Alom
  5. Felipe Koji

Play Store Support

Channel Apr 2022
Total priority review Total priority review replied Total reviews replied
Firefox for Android 1226 234 291
Firefox Focus for Android 109 0 4
Firefox Klar Android 1 0 0

Top 5 Play Store contributors in the past 2 months: 

  • Paul Wright
  • Tim Maks
  • Selim Şumlu
  • Bithiah Koshy

Product updates

Firefox desktop

Firefox mobile

  • TBD

Other products / Experiments

  • TBD

Useful links: