Updating the knowledge base for Firefox 3.6 – Which articles need to be updated
For the past few weeks we have been gathering a list of changes from Firefox 3.5 to 3.6. The next step is to go through the list of articles and … Read more
Kadir Topal
Help Firefox users having problems with Facebook
Facebook has become an extremely popular social network the last couple of years — and we all know how quickly Firefox is growing its market share. Therefore, a little deductive … Read more
Calling all Windows 7 users!
Last week, Microsoft released Windows 7, the latest version of the Windows operating system. The majority of our visitors to Firefox Support are Windows users today, and “Windows 7” is … Read more
Updating the knowledge base for Firefox 3.6 – List the changes in Firefox
Firefox 3.6 is the next significant Firefox milestone release, and the first beta release is coming soon. We need to start thinking about what updates we need to make to … Read more
KB articles about blocklisted MS add-ons
Over the weekend, there was quite a bit of activity regarding security issues in .NET Framework Assistant and Windows Presentation Foundation. These are add-ons that were installed via Windows Update … Read more
Minutes of SUMO meeting 2009-09-21
Sumo Weekly metrics Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages. CSAT score on Forum and live chat went up. Not sure … Read more
What are the most frequently asked questions?
The primary method of navigating the Firefox Support website is through search. For all the documentation we have on the website, it isn’t worth much if users cannot find what … Read more
SUMO 1.3 – Productization and more
Last Thursday, the bug fixes for SUMO 1.3 were pushed to support.mozilla.com. The big focus was on productization, and we also managed to add some other great changes. So what … Read more
Helping users with the top crashes
Helping users troubleshoot crashes has always been a hard thing to document in the knowledge base. We try to help the user better define the circumstances of their crash, then … Read more