The Mozilla Support Blog

Rocking the helpful web since 2007.

Kadir Topal

Kadir Topal is the Product Lead for MDN Web Docs where he works with his team to provide developers with the information they need to build delightful experiences on the open web. He also works with a group of browser vendors and the W3C on the annual Web Developer Needs Assessment. He’s been a long term contributor to Mozilla, having started the German Firefox community in 2002. Kadir lives in the Ruhr area in Germany.

Screencasts are coming!

I’m sure everyone knows the cliche “A picture is worth a thousand words.” It is certainly true, and in the Firefox Support knowledge base we’ve encouraged the use of screenshots … Read more

The about:sumo experiment

A while back, the idea of creating an about:sumo newsletter was proposed. Since then, we’ve been so busy with other parts of SUMO, that we never got to follow through … Read more

Help test localizing SUMO modules

On the Firefox Support start pages[1][2], there are blocks of text on the sidebar labeled “Improve the Knowledge Base” and “Thunderbird”. Those are referred to as “modules”, and until now … Read more

Writing concise documents

Last month, website usability expert Neil Lee from the webdev team made a usability audit of the Firefox Support website. One observation he made was that some articles in our … Read more