Since the SUMO project was created, we have been in regular contact with non-English Mozilla communities to unify our support efforts. User support is one of the easiest ways to … Read more
Sumo Weekly metrics Why is “Cookies” a very popular search term? Some sites will tell users to enable cookies. “Enable cookies” is the next most popular search term containing the … Read more
Sumo Weekly metrics “Norton” is a popular search term and so is “fast dial”. Cww to investigate “fast dial”. Last week’s weekly support issues New issue: Cannot right-click. Looks like … Read more
In March, I posted about using article feedback to improve knowledge base articles and the importance of making knowledge base articles easy to read; but those are specific areas that … Read more
To say that the SUMO knowledge base is just a wiki really doesn’t do it justice. While it’s very easy to start contributing to the knowledge base and simply assume … Read more
Firefox 3.5 Release Candidate 2 has been released, which means that you can now start updating screenshots in the knowledge base for Firefox 3.5! As a quick reminder, here are … Read more
One issue that sometimes confuses Knowledge Base contributors is knowing what levels of permission each user group on SUMO has. For instance, someone may be able to edit one category … Read more
Last week, the fixes for SUMO 1.1 were applied to support.mozilla.com. The big news: SUMO now supports screencasts! A screencast is a video recording of a computer screen. In the … Read more
NOTE: This is the blog version of our about:SUMO newsletter. To subscribe to the email version, sign up using the online subscription form. about:SUMO Welcome to about:SUMO — a digest … Read more