Minutes of SUMO meeting 2010-02-23
Attendees: djst, cww, Topal, cilias, zzxc, TMZ, Tanner, Tobbi, and asadotzler Sumo Welcome to the team, Kadir Topal! Applause… Weekly metrics KB helpfulness has been going down and we don’t … Read more
Attendees: djst, cww, Topal, cilias, zzxc, TMZ, Tanner, Tobbi, and asadotzler Sumo Welcome to the team, Kadir Topal! Applause… Weekly metrics KB helpfulness has been going down and we don’t … Read more
This week’s SUMO and SUMOdev meetings have been moved to Tuesday. SUMO Meeting: 2 pm PT / 5 pm ET / 23:00 CET (Phone call details) If there is anything … Read more
Sumo Weekly metrics Last week’s weekly support issues Forum and live chat issues differ. On forum, most people are have problems with Facebook and other websites not working, rather than … Read more
Sumo Welcome back! Weekly metrics cilias to include data for trended search terms “url is not valid” is top trended search term. Not addressed in KB. forum thread indicates that … Read more
Sumo Weekly metrics Last week’s weekly support issues Norton causes startup crashes. Cheng to follow up with Kev. Facebook chat is “slow.” Could be an old version of Flash. cilias … Read more
As many of you probably already know, SUMO provides the ability to add screencasts to knowledge base articles. As part of Mozilla’s mission for an open web, we support screencasts … Read more
As most of you know, the knowledge base on SUMO is a wiki. Those of you who are familiar with wikis are probably most familiar with mediawiki syntax, which is … Read more
Over the past month, the SUMO community has gathered a list of changes in Firefox 3.6 and determined which knowledge base articles need to be updated. We have been in … Read more
One of our goals over the past few months was to get the knowledge base average CSAT score up to 85%. CSAT is short for Customer Satisfaction, and the way … Read more