Beyond SUMO: Reaching out to Twitter users
Support on Twitter is fun. At least that’s the conclusion of the Twitter experiment we held earlier this month with a few of our most active SUMO community members. In … Read more
Support on Twitter is fun. At least that’s the conclusion of the Twitter experiment we held earlier this month with a few of our most active SUMO community members. In … Read more
Sumo Weekly metrics Traffic is down – normal post-Easter occurrence Overall Support Coverage Approx. 0.5% drop in coverage because we are now using the Windows start page for the “For … Read more
Sumo Weekly metrics Last week’s weekly support issues CPU issues are on the rise, and in most cases AVG extensions are the cause. Cww will update the CPU article. Knowledge … Read more
Now that we’ve decided to develop a new platform for SUMO, let’s look at how it’ll be developed and how the transition will take place. Since SUMO consists of many … Read more
Last month, we blogged about the upcoming SUMO platform that will make SUMO much more enjoyable to use for users, contributors, and developers. Of course, SUMO 2.0 (codenamed Kitsune) can’t … Read more
Next week we are starting an experiment: reaching out to Firefox users on Twitter and offering them help in an environment where they might not expect it. A huge number … Read more
Sometimes taking a closer look at things that have remained unchanged for over a decade can be quite surprising — and the end result can help millions of people every … Read more
We’ve recently changed the way we track requests for new Knowledge Base articles for Firefox Support: Instead of using bugzilla, we’re now using a forum hosted on the site instead. … Read more
If you’d like to make a difference to millions of potential Firefox users, please keep reading. Starting this month, Microsoft will be rolling out the EU browser ballot across Europe. … Read more