SUMO in Berlin
While we serve millions of Firefox users every week with our support website, it’s sometimes a good change to speak with users face to face about their Firefox questions and … Read more
While we serve millions of Firefox users every week with our support website, it’s sometimes a good change to speak with users face to face about their Firefox questions and … Read more
Sumo Weekly metrics Is tough to understand the dates. (Metrics are usually gathered Sun-Sat, but the dates on the Google doc are Mondays.) Cell A1 now clarifies date We are … Read more
Sumo Weekly metrics There was a bug in the way forum posts were counted. That is now fixed. Number of new forum threads went down a lot. Cww to investigate. … Read more
With 4 million visitors a week, 300 articles, translations in dozens of languages and many many contributors, we have very high demands when it comes to our knowledge base. That’s … Read more
Sumo Weekly metrics 24 hours of dataloss means that some stats will look weird. Forum response rate is going up! It would be nice to get a list of top … Read more
Last Friday we experienced problems upgrading a part of SUMO and were offline for some hours. For recovery we unfortunately had to revert back to a backup and thus lost … Read more
Sumo Weekly metrics Weave Support Weave support will be moving to support.mozilla.com. Do we use a “weave” tag in the forum, or create a sub-forum? Tags are easier to implement … Read more
Sumo Weekly metrics More people are replying to threads that already contain a reply, so it may be good for contributors to default to “Threads with no replies” in Kitsune. … Read more
Sumo Weekly metrics Rows 33, 34, and 35 are added to compare our growth and success with Firefox ADU numbers Number of forum thread went down significantly, and so did … Read more