Articles in “Meetings”

Sumo Weekly metrics Start page bounce rate theory from last week: large increase in referrers from Firefox whatsnew pages. CSAT score on Forum and live chat went up. Not sure … Read more

Sumo Weekly metrics Massive increase in number of new SUMO accounts. Don’t know why yet. Let’s see if it’s the same next week. Two new graphs: en-US KB CSAT and … Read more

Sumo Weekly metrics Lots of activity in the German locale High traffic in the forum due to the major update We should look at search stats for crash signatures. Crash … Read more

Sumo Weekly metrics “cookies” is the most popular search term http://support.mozilla.com/kb/Websites+say+cookies+are+blocked On that article, for the question “Did this article solve a problem you had with Firefox?”, 111 people votes … Read more

Sumo Weekly metrics CSAT increase is due to Private Browsing article which is very popular and consistently gets a >90% satisfaction score Has the CSAT increased overall if Private Browsing … Read more

Sumo Weekly metrics Why is “Cookies” a very popular search term? Some sites will tell users to enable cookies. “Enable cookies” is the next most popular search term containing the … Read more

Sumo Weekly metrics “Norton” is a popular search term and so is “fast dial”. Cww to investigate “fast dial”. Last week’s weekly support issues New issue: Cannot right-click. Looks like … Read more

Sumo Weekly metrics We’re still dealing with the problem of only getting about 20-25% of the proposed solutions to forum questions actually confirmed as solved threads. Should we send a … Read more