Live Chat meeting follow-up
We’ve created a spreadsheet of the issues we felt would be worth having fixed in the next 3 months. Beside each issue is a priority number which corresponds to the … Read more
Meeting to discuss bugs and missing features in Live Chat software
As the, fairly lengthy, title of this post indicates we’re having a phone meeting to hash out which bugs and missing features in the Live Chat software are most important, … Read more
Minutes of Weekly Meeting 2/18
Attendees: djst, matthew (zzxc), collin1000, chris, jason, lucy, nelson Sumo Weekly metrics [1] Added Live Chat answer ratio, which shows the % of answered chats Looks like ratio dropped the … Read more
Live Chat hours revised
As most of you already know, SUMO is volunteer driven, and Live Chat is no exception. Because of this, we’ll be constantly revisiting our officially offered hours to make sure … Read more
Minutes of Weekly Meeting 2/11
Attendees: djst, jason, chris, lucy, matthew, jeremy, morgamic, nelson Sumo Performance issues Log out [1] Caching [2] SUMO hasn’t been an issue for IT; load for db is fine; sometimes … Read more
SUMO — now with l10n!
support.mozilla.com now better supports localization. There is still work to be done, but we’ve made a number of important accomplishments this week that are worth mentioning: Automatic language detection based … Read more
Minutes of Weekly Meeting 2/4
Attendees: djst, chris, jason, lucy, nelson, jeremy, andrew Sumo Weekly metrics [1] Added comments for some metrics that require changes in Tiki/Jive Chris, Jason, and Lucy to go through the … Read more
Live Chat Helper Approvals – Take 2
I posted earlier about our system for doing Live Chat approvals. Unfortunately this fell apart for two reasons. First being, I’m the only one who can flip the switch on … Read more
Minutes of Weekly Meeting 1/28
Sumo Weekly metrics [1] Significant increase of traffic the last couple of weeks, due to the mozilla.com Support link for en-US Top 3 search result is Thunderbird — also due … Read more