Today is the first SUMO Day!
This day is all about getting to know SUMO (support.mozilla.com) and how to use the site to help other Firefox users enjoy their favorite browser — Firefox, that is. :) … Read more
Live Chat Queue Timeout should be fixed!
For some time now, users have been redirected out of the queue if one of our helpers hasn’t accepted their chat after 4 minutes. Obviously this is a very short … Read more
If you’re a Firefox Support contributor, tell us.
Some people may have noticed that the Contributor Tools box on support.mozilla.com is missing. That’s actually because of a new preference in the Account Settings panel, in which you can … Read more
Firefox 3 is great — and so can you!
Hearing all the great things about the upcoming Firefox 3 and wishing you’d been a part of it? It’s not too late! Even when all the development and testing is … Read more
Moving Firefox 3 product help to the web
With Firefox 3 Beta 5 just released, a lot of people have probably noticed that we’re no longer using the built-in product help, but instead linking to help content on … Read more
Minutes of Weekly Meeting 2008-03-31
Attendees: djst, cilias, np, Lucy, nkoth, Cww, zzxc, morgamic, laura Unfortunately, my computer crashed shortly after the meeting, so I lost the meeting notes that I wrote in an unsaved … Read more
SUMO is currently down
Unfortunately, we had to take the SUMO site down today because of serious performance issues that affected other services like Bugzilla. Rest assured that awesome people are working around the … Read more
Transcripts now available!
We’re happy to announce that the transcript feature for Live Chat is now enabled and working. When your chat is finished, the closing page will now include a field for … Read more
Minutes of Weekly Meeting 2008-03-24
Attendees: djst, cilias, np, Lucy, nkoth, Collin1000, zzxc, Cww Sumo Weekly metrics [1] Firefox 3 is now #1 search term on SUMO Need an Upgrading to Firefox 3 article that … Read more