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Category Archives: Announcements
The bright future of the SUMO platform
When the SUMO project started back in 2007, one of the first big questions was what web platform to use as a foundation for the upcoming Firefox support website. The Mozilla web development team started by doing a thorough analysis … Continue reading
SUMO meeting moved this week
Because of President Days and Family Days and what not, we have moved this week’s SUMO meeting to today at 9 am PT / 12 pm ET / 18:00 CET. Yes, that’s 20 minutes from now!
Posted in Announcements, Meetings
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Weekly SUMO development team meeting moved
The SUMO development team meeting (also known as the SUMOdev meeting) has been moved from Tuesdays at 9 am Pacific to Mondays at the same time. This is because one of our developers, paulc, is taking a course this quarter … Continue reading
Posted in Announcements, Development
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Firefox 3.6 releases Thursday 21 Jan 2010
Firefox 3.6 is coming out tomorrow, which means it is going to be a very busy time for support. As with every major launch, we see a spike in support requests as users get used to features and discover the … Continue reading
Posted in Announcements, Contributor News, General
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Behold: the SUMO 2010 roadmap!
Back in October, we started the effort to solicit feedback and ideas from various people, including of course our wonderful SUMO community. I wrote about the three primary objectives for the SUMO project as a whole: To help people have … Continue reading
Join the SUMO team: Support Community Manager
SUMO is growing rapidly. In 2009, the size of the community doubled. Today there are over 100 active monthly contributors to SUMO, many of whom are localizers who translate support documentation into their native language. We’re looking for a passionate … Continue reading
Posted in Announcements
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Join the SUMO team: Support Tech Editor
Firefox Support has over 4 million visitors per week, and about half of those people speak English. This makes the English Knowledge Base a very important part of SUMO. In 2010, we’re looking to expand the SUMO team with an … Continue reading
Posted in Announcements
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SUMO 1.5: Even better searching
Last Thursday, we released SUMO 1.5 which implements a significant upgrade to our site search engine. In addition to having a much more powerful back-end search where we can now index the full database every 15 minutes rather than once … Continue reading
Posted in Announcements, Development
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Presenting the new Firefox Support start page
After being slightly distracted with other priorities, we were finally able to launch the new and optimized start page for Firefox Support that we designed and tested in June! The old start page had a number of problems: The bounce … Continue reading
KB articles about blocklisted MS add-ons
Over the weekend, there was quite a bit of activity regarding security issues in .NET Framework Assistant and Windows Presentation Foundation. These are add-ons that were installed via Windows Update for a majority of Windows users. Mike Shaver did a … Continue reading
Posted in Announcements, General
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