Play Store Support Program Updates
TL;DR: By the end of March, 2021, the Play Store Support program will be moving from the Respond Tool to Conversocial. If you want to keep helping Firefox for Android … Read more
Articles in “Announcements”
Introducing Fabiola Lopez
Hi everyone, Please join us in welcoming Fabiola Lopez (Fabi) to the team. Fabi will be helping us with support content in English and Spanish, so you’ll see her in … Read more
Introducing the Customer Experience Team
A few weeks ago, Rina discussed the impact of the recent changes in Mozilla on the SUMO team. This change has resulted in a more focused team that combines Pocket … Read more
Introducing Mozilla VPN
Hi everyone, You might remember that we first introduced the Firefox Private Network (FPN) back then in December 2019. At that time, we had two types of offerings available only … Read more
Social Support program updates
TL;DR: The Social Support Program is moving from Buffer Reply to Conversocial per June, 1st 2020. We’re also going to reply from @FirefoxSupport now instead of the official brand account. … Read more
Moving SUMO Community synchronous communications to Matrix
TL;DR: We are moving our Telegram group to the new Mozilla Matrix [https://chat.mozilla.org/#/room/#SUMO:mozilla.org]. Both systems are currently bridged but the Telegram group will be decommissioned on 30 May 2020. Please … Read more
Introducing Leo McArdle
Hi everyone, We have good news from our team that I believe some of you might’ve heard already. Finally, Tasos will no longer be the only engineer in the team … Read more
Brrrlin 2020: a SUMO journal from All Hands
Hello, SUMO Nation! Berlin 2020 has been my first All Hands and I am still experiencing the excitement the whole week gave me. The intensity an event of this scale … Read more
Introducing Joel Johnson / JR (Rina’s Maternity cover)
Hello everyone, Please say hi to Joel Johnson who’s going to cover Rina Tambo Jensen while she’s away for her parental leave for the next 6 months. JR has an … Read more