Today we released the first ever Mozilla Quarterly Analyst Report, focusing on the State of the Internet. This is the start of something new… in addition to metrics related discussions on this blog and across the broader community, we wanted … Continue reading
As Daniel pointed out, there has always been a dramatic increase in fresh downloads/installs of Firefox at the time of each minor version release – separate from people simply being updated. We’ve never entirely understood this user behavior until Daniel … Continue reading
Over the years, the Mozilla Metrics team has been wanting to be more open with our data. We have some key metrics related to Firefox downloads and daily usage and our idea has been to make this data open to … Continue reading
We’ve been spending some energy in recent months to better integrate user feedback into the Firefox user experience, including the installation experience and Firefox Support experience. Given those insights and successes, we’re now planning to integrate user feedback into mozilla.com. … Continue reading
Last year, the metrics team launched Spectator, a Firefox extension that collects data about how Firefox is used (thanks Polvi!). Spectator was an early iteration of a broader platform recently launched by Mozilla Labs – Test Pilot. Test Pilot is … Continue reading
As mentioned by Johnathan, with last week’s 3.5.3 and 3.0.14 releases, Mozilla started warning users if their version of Flash is out of date. Coupling the following two facts tells us that such an effort has a chance at making … Continue reading
Back in May, we launched one final push to migrate Fx2 users to Fx3 via a major update (MU). At the time, 10% of Firefox users were still on Fx2. If you’re curious about the results of that push, that … Continue reading
Let’s start with the punch line – roughly 50% of people arriving at Firefox Support (support.mozilla.com) do so accidentally. And yes, cats are a common culprit! Below is the story of how we arrived at this insight. The metrics and … Continue reading
With the recent launch of Fx3.5, we wanted to take a quick look at adoption patterns across the globe. With the chart below, we took the number of Fx3.5 users in each region over the past week and divided it … Continue reading
While presenting at and attending the eMetrics conference a couple months back, I noticed one concept heavily emphasized by several presenters — “Voice of the Customer.” Several leaders within the analytics world were able to show how they’ve transformed their … Continue reading
