Making the Live Chat experience even better
As the Live Chat community on SUMO (support.mozilla.com) continues to grow, we are working on ways to make the experience even better for Firefox users and for our community members. … Read more
As the Live Chat community on SUMO (support.mozilla.com) continues to grow, we are working on ways to make the experience even better for Firefox users and for our community members. … Read more
NOTE: This is the blog version of our about:SUMO newsletter. To subscribe to the email version, sign up using the online subscription form. about:SUMO Welcome to about:SUMO — a digest … Read more
Wouldn’t it be nice to have a Firefox manual that could be read as a physical book or directly on the screen? Well, guess what: it already exists and even … Read more
It’s been a while since our last post about updating the knowledge base for Firefox 3.5. It’s especially a good time to get involved, now that Firefox 3.5 development is … Read more
Last Friday, SUMO came out with a brand new search engine. Previously, we’d been using Google to do searches of the knowledge base but this new search engine (based on … Read more
Sumo Weekly metrics Last week’s weekly support issues Data is still being collected, but sqlite corruption issue (and tag in Live Chat) looks like the most common specific issue 3.0.11 … Read more
As we constantly try to improve the support experience for both Firefox users and the wonderful contributors who help them, it’s good to take time to see how we’re doing. … Read more
I wanted to share a good example of how Firefox Support wasn’t just launched to fill the support need of our 270+ million Firefox users, but also to allow us … Read more
about:SUMO the SUMO newsletter is coming! You can subscribe now. If you are not actively involved in SUMO, but are still interested in knowing what is going on in the … Read more