What’s up with SUMO – 18th February – The Mozilla Support Blog

Hello, SUMO Nation!

Another week, another blog post – and it’s me again… Aren’t you getting a bit bored with that? We hope to shake things up soon with some guest posts. Can you guess who will be our first guest writer this year? Let us know in the comments!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

Mozilla Bangladesh people for their awesome SUMO Contributor Mentoring event in Dhaka! Awesome as always!
All the localizers who helped us with Firefox for iOS 2.0 updates for the recent launch. You rock!

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Most recent SUMO Community meeting

You can read the notes here and see the video on our YouTube channel and at AirMozilla.
IMPORTANT: We are considering changing the way the meetings work. Help us figure out what’s best for you – join the discussion on the forums in this thread: (Monday) Community Meetings in 2016.
- We are planning to move the weekly community meeting to a different time slot – please state your preference now!

The next SUMO Community meeting…

…is happening on Monday the 22nd of February – join us!
Reminder: if you want to add a discussion topic to the upcoming meeting agenda:
- Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
- Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
- If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Developers

Reminder: the KPI dashboard has a new addition – the retention chart for incoming contributors… and it’s getting better colours, too!
You can see the current state of the backlog our developers are working on here.
The latest SUMO Platform meeting notes can be found here.
Do you want to help us build Kitsune (the engine behind SUMO)? Read more about it here and fork it on GitHub!

Community

Before Ashickur delivers a blog post about it for your reading pleasure, take a look at the coverage about the Dhaka Contributor Mentoring Day in Bangladesh:
Final call for your feedback on this thread:
Common user painpoints with external websites/services – you have until February 23rd to contribute!
Ongoing reminder: if you want to write a guest blog post for the SUMO blog, let us know in the comments! Two posts are in the pipeline, but we do have a lot of space for yours, trust me.
Ongoing reminder: if you think you can benefit from getting a second-hand device to help you with contributing to SUMO, you know where to find us.

Social

Here’s the kick-off document for the social support program.
…and in case you’ve missed the kick-off meeting, watch it on our YouTube channel!
The mailing list is up: socialsupport@mozilla.org – subscribe now for all things Social/Support.
Also, a wiki is in the works – stay tuned for more details!
Reminder: We have a training out there for all those interested in Social Support – talk to Madalina or Costenslayer on #AoA (IRC) for more information.

Support Forum

*crickets*

Knowledge Base

Lauren and Joni have answered many a question and comment regarding the recent updates to the documentation for new contributors: read all about it here!

Localization

The Portuguese l10ns have met their monthly goal already – RAWR! Have you checked your locale’s dashboard recently?
The French l10ns have hit the 100% nail on the head again… Hooray! (and yes, a blog post about the latest Locasprint is hovering somewhere over there in the distance ;-))
Thanks to Safwan, the bravest of SUMO Warriors, for fixing this issue, which in turn should also fix this one and this one.
Reminder: we are deprioritizing Firefox OS content localization for now (more context here). If you have questions about it, let me know.
Reminder: goals for February can be found on your dashboards – go forth and localize!

Firefox

for Android
- Talk about Version 44 in this thread.
- Version 45 should not have compulsory add-on signing with preference override, but if that happens, you’ll hear about it in the forums – thanks, Roland!

for Desktop
- Version 44.0.1 is here. Click and do let us know if you have issues with proxies, antivirus software, and certificates!

for iOS
- Version 2.0 is out! Learn more about it & ask questions here.

What’s your next voyage? I should be heading out to the (hopefully not so) rainy Emerald Isle to meet old friends and hang out with the leprechauns ;-) I hope to see you here next week!

Hi Michał

Video Links
I do not see last weeks (15th Feb) video on Air.Mozilla or on YouTube.

The last community meeting I see on YouTube was 1st Feb, so if we have stopped using YouTube links need changing on the Blog and elsewhere.

The KB questions thread has many posts asking questions but so far only one single initial reply from Joni17th Feb (https://support.mozilla.org/forums/knowledge-base-articles/711828?page=2#post-68343) :

“… I will address them individually (they are a lot to go through), but I wanted to clarify the context in the meantime. ….”

Joni may have offered a fuller explanation in the meeting, or an indication as to how quickly she would be able to start reviewing all those questions but no Video or update in the notes only the single post.
I think as some of the questions relate to Sumo policy, some of us Contributors, were expecting answers from Joni not just Lauren ( a hard working Intern).

Cheers John

5 comments on “What’s up with SUMO – 18th February”

dinesh_mv wrote on February 19, 2016 at 04:57:

Hello SUMO Team, I’m Dinesh- Contributor, Locale Leader (te). I’d love to help in writing blog posts. Let me know the details please.
Thank you.
Dinesh Mv wrote on February 19, 2016 at 13:58:

Hello SUMO team,
This is Dinesh, SUMO Contributor & Te leader, I would like to help in writing blog post. Please let me know the details.
Michał wrote on February 19, 2016 at 15:05:

Hi Dinesh!

I will send you a PM via the SUMO Forums with more details. Thank you for coming forward! :-)
John99 wrote on February 20, 2016 at 13:29:

Hi Michał

Video Links
I do not see last weeks (15th Feb) video on Air.Mozilla or on YouTube.

The last community meeting I see on YouTube was 1st Feb, so if we have stopped using YouTube links need changing on the Blog and elsewhere.

The KB questions thread has many posts asking questions but so far only one single initial reply from Joni17th Feb (https://support.mozilla.org/forums/knowledge-base-articles/711828?page=2#post-68343) :

“… I will address them individually (they are a lot to go through), but I wanted to clarify the context in the meantime. ….”

Joni may have offered a fuller explanation in the meeting, or an indication as to how quickly she would be able to start reviewing all those questions but no Video or update in the notes only the single post.
I think as some of the questions relate to Sumo policy, some of us Contributors, were expecting answers from Joni not just Lauren ( a hard working Intern).

Cheers John
John99 wrote on February 25, 2016 at 03:27:

Michał
You have now mentioned the next meeting is

Wednesday, but I have not yet found any anouncement as to the time on Wednesday