What’s Up with SUMO – 21st July – The Mozilla Support Blog

Hello, SUMO Nation!

Chances are you have noticed that we had some weird temporal issues, possibly caused by a glitch in the spacetime continuum. I don’t think we can pin the blame on the latest incarnation of Dr Who, but you never know… Let’s see what the past of the future brings then, shall we?

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

Most recent SUMO Community meeting

You can read the notes here and see the video at AirMozilla.

The next SUMO Community meeting…

…is happening on the 27th of July!
If you want to add a discussion topic to the upcoming meeting agenda:
- Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
- Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
- If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

PLATFORM REMINDER! The Platform Meetings are BACK! If you missed the previous ones, here is the etherpad, with links to the recordings on AirMo.
Ongoing reminder #1: if you think you can benefit from getting a second-hand device to help you with contributing to SUMO, you know where to find us.
Ongoing reminder #2: we are looking for more contributors to our blog. Do you write on the web about open source, communities, SUMO, Mozilla… and more? Do let us know!
Ongoing reminder #3: want to know what’s going on with the Admins? Check this thread in the forum.

Social

A social sprint for Firefox 48 is taking place soon, stay tuned for more news soon!
Ongoing reminder: We have a training out there for all those interested in Social Support – talk to Madalina or Costenslayer on #AoA (IRC) for more information.

Support Forum

IMPORTANT! Please report any fake firefox-update malware in this thread, the more evidence is found, the closer we get to solving this issue. What can you do?
- Provide URLs and copies of the fake file to antivirus partners to add it to their blocks.
- Report the web forgeries through the Google URL forgery reporting tool
- Looking for an ad server source is the key to success here (if there is one core source of this issue)
Help us confirm whether this bug about streaming from Facebook is really fixed!
Have you taken part in today’s SUMO Day? (forum) (etherpad)
Remember, if you’re new to the support forum, come over and say hi!

Knowledge Base & L10n

If you’re an active localizer in one of the top 20+ locales, expect a list of high priority articles coming your way within the next 24 hours. Please make sure that they are localized as soon as possible – our users rely on your awesomeness!
Final reminder: remember the discussion about the frequency & necessity of KB updates and l10n notifications? We’re trying to address this for KB editors and localizers alike. Give us your feedback!
Reminder: L10n hackathons everywhere! Find your people and get organized! If you have questions about joining, contact your global locale team.

Firefox

for Android
- Version 48 is still on track – release in early August.

for Desktop
- Version 48 is still on track – release in early August.

for iOS
- 5.0 coming next wek! Get your release hats on!
- Remember, it will be a big update – don’t forget the articles for it are ready to be localized!

Now that we’re safely out of the dangerous vortex of a spacetime continuum loop, I can only wish you a great weekend. Take it easy and keep rocking the helpful web!