What’s Up with SUMO – 29th September – The Mozilla Support Blog

Hello, SUMO Nation!

Change is a constant, and Mozilla is no different. Bigger and smaller changes are coming up across many a project, including SUMO – and we need your help figuring out what they should be like. Learn more about the ways you can make us be better below!

Welcome, new contributors!

If you just joined us, don’t hesitate – come over and say “hi” in the forums!

Contributors of the week

All the forum supporters who tirelessly helped users out for the last week.
All the writers of all languages who worked tirelessly on the KB for the last week.
All the Social Superheroes – thank you!
ComputerWhiz aka Wesley Branton – for his great assistance with a tough user question. You rock!
All the Mozilla Brasil community members who organized and took part in the first #MozPizzaSUMOBR – hats off to you all!
- Airton
- Cynthia
- Fabio
- Geraldo
- Jaime
- Jhonatas
- João Paulo
- Luiz
- Samuel
- Thiago
- Zilmar
- Wolfgang

We salute you!

Don’t forget that if you are new to SUMO and someone helped you get started in a nice way you can nominate them for the Buddy of the Month!

SUMO Community meetings

LATEST ONE: 28th of September- you can read the notes here and see the video at AirMozilla.
NEXT ONE: happening on the 5th of October!
If you want to add a discussion topic to the upcoming meeting agenda:
- Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Wednesday (this will make it easier to have an efficient meeting).
- Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).
- If you can, please attend the meeting in person (or via IRC), so we can follow up on your discussion topic during the meeting with your feedback.

Community

Help Mozilla choose the new look – take this survey!
Reminder: MozFest is a bit more than a month away! Are you going to attend this year?
Ongoing reminder #1: if you think you can benefit from getting a second-hand device to help you with contributing to SUMO, you know where to find us.
Ongoing reminder #2: we are looking for more contributors to our blog. Do you write on the web about open source, communities, SUMO, Mozilla… and more? Do let us know!
Ongoing reminder #3: want to know what’s going on with the Admins? Check this thread in the forum.

Platform

PLATFORM REMINDER! The Platform Meetings are BACK! If you missed the previous ones, you can find the notes in this document. (here’s the channel you can subscribe to). We really recommend going for the document and videos if you want to make sure we’re covering everything as we go.
- Several Admins will be meeting with members of the Lithium team to work closely on the platform migration.
- More updates and questions in this document.
Don’t forget about the main migration thread, with the list of areas that can benefit from your input:
If you are interested in test-driving the new platform now, please contact Madalina.
- IMPORTANT: the whole place is a work in progress, and a ton of the final content, assets, and configurations (e.g. layout pieces) are missing.
- QUESTIONS? CONCERNS? Use the migration thread to put questions/comments about it for everyone to share and discuss.

Social

Thank you for the SUMO Day today! It was a record day for the number of people logging in – you rock!
The new training for filtering in widgets is available here:

http://screencast.com/t/llm6PF5rI2 – it also shows the new support thread-specific inbox for the dashboard.
Some issues popping up nowadays are startup crashes – caused by AVG and WebSense in particular.
Inactive accounts may be removed soon, so if you’re still active, please log in this week. If you no longer have an account, please get in touch with Rachel!
Want to join us? Please email Rachel and/or Madalina to get started supporting Mozilla’s product users on Facebook and Twitter. We need your help! Use the step-by-step guide here. Take a look at some useful videos:
- Getting started & replying to users
- Replying to users (continued)

Support Forum

Thanks to everyone who participated in last week’s SUMO DAY!
We’re still looking for interesting and international examples of … click here ;-)

Knowledge Base & L10n

We are 5 weeks before next release / 1 week after current release What does that mean? (Reminder: we are following the process/schedule outlined here).
- No work on next release content for KB editors or localizers
- All existing content is open for editing and localization as usual; please focus on localizing the most recent / popular content
Since pizza turned out to be a great success, if you have ideas how to virtually gather your l10n team mates, contact me about that!

Firefox

for Android
- Version 50 is slated to come out on November 8th. It should bring video viewing and controlling improvements.

for Desktop
- Version 50 (November 8th as well) will bring the following goodies:
  - WebRTS – full duplex audio streams
  - Tracking Protection supporting Do Not Track
  - Electrolysis – e10s RTL for Windows and Mac
  - First e10s sandbox for Mac OS X and Windows
  - Find in page with a mode to search for whole words only
  - New preference for cycling tabs using Ctrl + Tab
  - Improved printing options via the Reader Mode

for iOS
- Still quiet… Keep using 5.0!

…and that’s it for this week! Remember that we <3 you all for being there for the users when it matters most! Keep rocking the helpful web!