Screencasts are coming!
I’m sure everyone knows the cliche “A picture is worth a thousand words.” It is certainly true, and in the Firefox Support knowledge base we’ve encouraged the use of screenshots … Read more
Articles in “Development”
Help test localizing SUMO modules
On the Firefox Support start pages[1][2], there are blocks of text on the sidebar labeled “Improve the Knowledge Base” and “Thunderbird”. Those are referred to as “modules”, and until now … Read more
Designing a Live Chat web client
Over the past few weeks we’ve been working to collect ideas and feedback for the SUMO Live Chat web client. Contributors currently use the open source Spark client to help … Read more
SUMO 0.8.2
Last Thursday, SUMO 0.8.2 was pushed to the Firefox Support website. This update was more about pushing whatever fixes were checked in, so the SUMOdev team can start focusing on … Read more
SUMO 0.8.1
Hi folks! Earlier this week, there was another update to support.mozilla.com, I’d like to tell you about. This update was tagged as SUMO 0.8.1. The Vietnamese localization has now been … Read more
SUMO 0.8
A couple of weeks ago, the bug fixes for SUMO 0.8 were pushed to support.mozilla.com. This update has quite a few goodies! New search engine Over the summer, student Alexandre … Read more
SUMO 0.7.3
On Tuesday December 2nd, the bug fixes for SUMO 0.7.3 were applied to the Firefox Support web site. One new feature that should help us get a better handle on … Read more
SUMO is getting better and better — SUMO 0.7.2
A couple of weeks ago, the Firefox Support web site was updated to SUMO 0.7.2, which includes a number of bug fixes and a couple of new features. You may … Read more
Live Chat update!
It’s been busy for us in the last few months. Not only was Firefox 3 released, but the software we’ve been using for Live Chat is now open source! We’re … Read more