SUMO 0.8
A couple of weeks ago, the bug fixes for SUMO 0.8 were pushed to support.mozilla.com. This update has quite a few goodies! New search engine Over the summer, student Alexandre … Read more
Articles in “Contributor News”
You can now update the Knowledge Base for Firefox 3.1
In the Firefox Support Knowledge Base, we use a great feature called “SHOWFOR” that allows articles to display different content, depending on the users’ operating system and version of Firefox. … Read more
SUMO 0.7.3
On Tuesday December 2nd, the bug fixes for SUMO 0.7.3 were applied to the Firefox Support web site. One new feature that should help us get a better handle on … Read more
SUMO is getting better and better — SUMO 0.7.2
A couple of weeks ago, the Firefox Support web site was updated to SUMO 0.7.2, which includes a number of bug fixes and a couple of new features. You may … Read more
Article Editor Mockups
Over the past two months we have been gathering feedback and ideas on how to improve the article editing experience in the Support Knowledge Base, to make Knowledge Base features … Read more
Knowledge Base localizer survey
Over the next few days, I’ll be sending out invitations to Firefox Support knowledge base localizers to take a survey. If you receive an invite, do not mistake it for … Read more
Another call for article editor ideas
Approximately a month ago, I posted about a discussion I started in the Contributors forum, to gather ideas criteria for an improved Knowledge Base article editor. There is still time … Read more
Top 15 Support articles for localizers to translate
Before Firefox 3 was released, we gave localizers a list of Support articles that needed to be translated because they were linked to from within Firefox. But what about after … Read more
Gathering criteria for a better article editor
A few months ago, we surveyed knowledge base contributors to evaluate the quality of the contributor experience and how we can improve it. From the feedback we got, one common … Read more