Let’s start with the punch line: People love Firefox! There is a small segment of existing users running into a particular problem – Firefox is not saving their preferences Taking a step back, let’s walk through how we arrived at … Continue reading
Mozilla recently announced the launch of a “plugin check” page (pictured below), allowing users to see a list of their installed plugins and whether or not any updates are needed. This comes on the heels of a program where we … Continue reading
We’ve been spending some energy in recent months to better integrate user feedback into the Firefox user experience, including the installation experience and Firefox Support experience. Given those insights and successes, we’re now planning to integrate user feedback into mozilla.com. … Continue reading
Last year, the metrics team launched Spectator, a Firefox extension that collects data about how Firefox is used (thanks Polvi!). Spectator was an early iteration of a broader platform recently launched by Mozilla Labs – Test Pilot. Test Pilot is … Continue reading
We discussed a couple more prominent issues at the time, but when we last analyzed why people cancel out of the Firefox installation process (the actual installer), we found one other significant group of people who could use some assistance … Continue reading
When we left off, we showed that the #1 reason why people refused the Firefox Major Update offer was their frustration/preference/confusion related to the awesome bar (or location bar). There are a few things interesting with this piece of feedback … Continue reading
As mentioned a few days ago, we saw a massive impact to the Firefox new user experience with a recently implemented change to the Firefox installer. A problem previously encountered daily by thousands of new Firefox users completely vanished with … Continue reading
A few months ago, we laid out the following: “Installing a piece of software can be a challenging process for the typical person to traverse. For example, with Firefox, we know that each day there are more than 50,000 people … Continue reading
One of the ways Firefox users can easily and directly contribute to making the browser a better product is through our Help->Report Broken Web Site feature: This allows users to let us know if they experience problems with Firefox on … Continue reading
While presenting at and attending the eMetrics conference a couple months back, I noticed one concept heavily emphasized by several presenters — “Voice of the Customer.” Several leaders within the analytics world were able to show how they’ve transformed their … Continue reading
