Minutes of SUMO meeting 2010-05-24
Sumo Kadir and Chris are enjoying a public holiday today Balkans Meetup update: Three presentations: How to get started with SUMO About the future of Support Why support is important … Read more
Sumo Kadir and Chris are enjoying a public holiday today Balkans Meetup update: Three presentations: How to get started with SUMO About the future of Support Why support is important … Read more
Sumo Weekly metrics There was a bug in the way forum posts were counted. That is now fixed. Number of new forum threads went down a lot. Cww to investigate. … Read more
With 4 million visitors a week, 300 articles, translations in dozens of languages and many many contributors, we have very high demands when it comes to our knowledge base. That’s … Read more
Sumo Weekly metrics 24 hours of dataloss means that some stats will look weird. Forum response rate is going up! It would be nice to get a list of top … Read more
The rewrite of the Firefox Support Forums is well underway. Chris Howse, UX designer for the Mozilla websites, has been working over the last couple weeks on making high-fidelity mockups … Read more
Last Friday we experienced problems upgrading a part of SUMO and were offline for some hours. For recovery we unfortunately had to revert back to a backup and thus lost … Read more
If everyone reading Planet Mozilla helped just one person in the Firefox support forum per day, there wouldn’t be a single user with their question left unanswered. And answering one … Read more
Sumo Weekly metrics Weave Support Weave support will be moving to support.mozilla.com. Do we use a “weave” tag in the forum, or create a sub-forum? Tags are easier to implement … Read more