Articles in “Meetings”

Sumo Kadir and Chris are enjoying a public holiday today Balkans Meetup update: Three presentations: How to get started with SUMO About the future of Support Why support is important … Read more

Sumo Weekly metrics There was a bug in the way forum posts were counted. That is now fixed. Number of new forum threads went down a lot. Cww to investigate. … Read more

Sumo Weekly metrics 24 hours of dataloss means that some stats will look weird. Forum response rate is going up! It would be nice to get a list of top … Read more

Sumo Weekly metrics Weave Support Weave support will be moving to support.mozilla.com. Do we use a “weave” tag in the forum, or create a sub-forum? Tags are easier to implement … Read more

Sumo Weekly metrics More people are replying to threads that already contain a reply, so it may be good for contributors to default to “Threads with no replies” in Kitsune. … Read more

Sumo Weekly metrics Rows 33, 34, and 35 are added to compare our growth and success with Firefox ADU numbers Number of forum thread went down significantly, and so did … Read more

Sumo Weekly metrics Traffic is down – normal post-Easter occurrence Overall Support Coverage Approx. 0.5% drop in coverage because we are now using the Windows start page for the “For … Read more

Sumo Weekly metrics Last week’s weekly support issues CPU issues are on the rise, and in most cases AVG extensions are the cause. Cww will update the CPU article. Knowledge … Read more

Sumo Welcome to the team, Michael Verdi! Q2 (public) SUMO goals: Increase support localization reach by 5% (mostly Kadir) Increase helpfulness of SUMO articles by 2% (djst, cilias, michaelverdi; shared … Read more