What’s up with SUMO – 23rd January

Michał

0

Another week, another welcoming party!

There’s definitely more of your coming over, but not everyone’s saying “hi” – don’t be shy, we love good company such as yours – introduce yourself!

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-01-19.

Unfortunately, we had an issue with the video recorder and it’s impossible to recover recording for this week :-(. My sincere apologies for that. It would be weird to have a WUWS post without a video… So here’s something to make you (hopefully) smile:

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 26th of January. Join us live if you can! Details on how to do it and the agenda & notes can be found here.
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Everyone who helped us rock the last SUMO Day up to 95% questions responded in 24 hours, and 98% in 72 hours. You are amazing and we bow to your awesomeness :-)

Developer news

Forum news

L10n news

Firefox (+ OS, + for Android) news

January is almost over – hard to believe how time flies by, hm? Almost as fast as on Twitter (are you following us already?). We are all looking forward to seeing you on Monday – have a relaxed weekend… Unless you prefer adventures, in which case may your compass never stop guiding you to all the right places ;-).

 

What’s up with… SUMO Buddies

Michał

0

Hello, SUMO Nation!

You may have heard of SUMO Buddies and noticed that recently we have not been particularly active in that area. Time to update everyone on what’s up with Buddies and where we want this idea to go this year.

We can not start talking into the future without a brief look into the past, of course. Soon after I had the honour of joining SUMO, Madalina asked me to take a closer look at Buddies and lead the charge in organizing the way SuMozillians support one another and help new members of our community get started.

The idea behind SUMO Buddies is a very simple one, but also one tied directly to how Mozillians as a community operate and succeed: “no new contributor left behind”. This means that whenever there is a new person joining SUMO and wanting to help as a member of the Support Forum Army of Awesome, the KB Editors, or the L10ns (rawr), there would be someone to show them around, answer their questions, and make sure they feel confident, comfortable, and happy to contribute to SUMO’s and Mozilla’s mission.

To achieve this, we tried to organize through different ways of communication (including IRC meetings on #sumomeet and #buddies, as well as forum threads on Discourse) and documentation (which you can find on the Mozilla Wiki, where it migrated from SUMO KB and was significantly expanded).

With time, it slowly became obvious that we were facing a few factors that made the Buddy format obsolete:

  • We were too spread globally to meet at regular times. We tried supplanting that with asynchronous communication (also known as “forums”).
  • Forum communication was not working, because being a Buddy was an extra activity for the majority of Mozillians willing to “buddy up”, already busy with the many aspects of supporting Mozilla’s mission in their free time.
  • Too much structure felt restrictive and “mechanical”; not enough structure felt loose and disorganised. At its core, the need and will to help others comes from within, and putting too many rules and regulations around it destroys that.

Having learned all this through trial and error, we discussed the state and future plans for Buddies last year in December, and now it is time to share our ideas for the next iteration of the idea with you:

  • We will keep encouraging all new SUMO contributors to introduce themselves in the forums.
  • As much as possible, we (Madalina and Michał) will take care of the new contributors and guide them to the SUMO experts – you :-)
  • Everyone (and we do mean everyone!) is welcome to jump in and be friendly and informative – the new SuMozillians count on you!
  • We will encourage new contributors to nominate the most helpful among you as “SUMO Buddies”. Yes, there will be badges…

The “SUMO Buddy” title will therefore be more of a badge (heh ;-)) of recognition for your friendly community presence and general awesomeness, rather than another role to fill in.

Confused? Concerned? Got questions or comments? Let us know in the forums!

What’s up with SUMO – 16th January

Michał

0

Welcome to the second update of the year. We hope your 2015 is shaping up nicely and you’re ready for another set of news and reminders from the world of SUMO and Mozilla.

For Those About To Support Others… We Salute You!

Apologies if I missed you – let me know below, in the comments section.

The latest SUMO Community meeting

You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-01-12. The video should be below – if it’s not showing, check your browser settings ;-)

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 19th of January. Join us live if you can! Details on how to do it and the agenda & notes can be found here.
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Safwan gets a million high fives for fixing a bunch of KB bugs in 1 day – thank you, good sir!

Developer news

Forum news

L10n news

Firefox (+ OS, + for Android) news

. Before you ask “where is the summary post for 2014, hmm?”, I’ll say “it will be here when it’s ready”, Duke Nukem 3D style ;-).

Whew, that’s it… Yes, we are still on Twitter, and we are looking for events around the world where you think SUMO and Mozilla should be present, talking about our mission and increasing Mozillian ranks. Have a great weekend and see you on Monday.

 

Thursday, January 15th 2015, is SUMO Day!

Madalina

0

Hey, hey, hey, it’s Thursday, it’s 2015 and it’s SUMO Day! We are answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8) today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Happy SUMO Day!

What’s up with SUMO – 9th January

Michał

Welcome to the first SUMO blog post for 2015. There will be many like it, but this one is first, so…. Some vintage fireworks for everyone! :-)

Greetings to the latest newcomers to SUMO

Apologies if I missed you – let me know in the comments section!

The latest SUMO Community meeting

Please find the agenda and notes here: https://etherpad.mozilla.org/sumo-2015-01-05. The video should be below – if it’s not showing, check your browser settings ;-)

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 12th of January. Join us live if you can! Details on how to do it and the agenda & notes can be found here.
  • If you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • Safwan for his contributions to developing Kitsune – cheers!
  • FredMcd for helping out with the escalation tag over the holidays and being a super star.

Developer news

Forum news

  • The lovely legions of people from Mozilla Hispano are going to be joining us soon. Stay tuned for more details about the migration/merge of support forums between Mozilla Hispano and SUMO.
  • We are working on a new view for the metrics dashboard and advanced search. More details soon, but you can already see some of the mocks made by Derek, our UX wizard, in the latest notes from the SUMO Platforms meeting.

KB news

L10n news

Firefox (+ OS, + for Android) news

…and that’s it for now. There will be a “look back at 2014″ post here, soon – worry not ;-) We’re crunching the numbers and compiling the details. There’s still a chance for you to add your highlights and one wish for 2015 to the list.

Don’t forget to share our blog and Twitter with fellow (non-)Mozillians – we really appreciate that and it makes more people aware of SUMO’s mission and existence. Hasta luego!

 

What’s up with SUMO – 19th December

Michał

The last-but-one SUMO blog post for 2014. Can you feel the excitement of 2015 already? I usually get stuck with writing the old year whenever I have to put a date down for a month or so… But, enough about me, let’s talk about you – the SUMO nation!

Salutations to those who joined us recently

…if I missed your username, I’m sorry – make yourself known in the comment section!

The latest SUMO Community meeting

Agenda and notes: https://etherpad.mozilla.org/sumo-2014-12-15… and the video is below!

Reminder: the next SUMO Community meeting…

  • …is going to take place on Monday, 22nd of December (unless we decide to cancel entirely, so keep an eye on the forums and our Twitter feed).
  • You can find the agenda and notes here: https://etherpad.mozilla.org/sumo-2014-12-22
  • Remember – if you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting).
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda).

Community shout-outs

  • HBloomer for writing new KB articles within her first two weeks – thank you!
  • duggabe for jumpstarting the Thunderbird IA project – woot :-)
  • philipp and centurion for their input on 2015 KB goals – kudos, gentlemen…
  • pollti and scootergrisen for their ongoing contributions towards improving their locales – you rock!
  • jayelbe for providing super helpful answers in the forum – hooray!

Forum news

KB news

  • Searches for “Firefox” went up 15% on Google and they were mostly related to the Flash plugin.
  • The goals for January and onward: organized KB contributor onboarding, re-testing and adjusting of the information architecture, shorter, SEO and more l10n-friendly articles.
  • More 2015 goals here – please share your KB wish list with us!

L10n news

Firefox (+ OS, + for Android) news

One final request: please share your 2014 highlights (and one wish for 2015) with us here! We’re looking forward to hearing what made you happy around Mozilla and SUMO in the last 360+ days.

Thursday, December 18th, is SUMO Day!

Madalina

It’s Thursday so it’s the perfect time to organize a new SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Let’s do it!

What’s up with SUMO – 12th December

Michał

It’s been a while since we’ve last published something on the blog, and we’ve missed you!

As the year draws to a close (at least according to the Gregorian calendar), there’s time to recall the most memorable moments of 2014 (that will happen within the next two weeks, we just have to make sure our joint notes make sense), as well as start planning for 2015. You’ll get a bit of the latter below, with more details coming as we define them.

Forum

  • The redesign is ongoing and there will be more changes and improvement to the existing forums in the coming months – stay tuned!
  • Rachel and Madalina are leading the charge on Community Quality Training, the goal of which is to ensure a healthy community and a consistent support strategy.

Knowledge Base

Localization

Army of Awesome

  • No big news for now, Madalina will keep us all posted.

By the way – we haven’t met on two Mondays in a row, but the Community Meeting is coming back on the 15th of December. You can find the agenda and the instructions on how to join or watch it live here. We are looking forward to having you with us in the meeting, in any way you can join it.

Finally, we wanted to share some of the equally inspiring and heart-warming Mozlandia presentations that you can access at Air Mozilla. If you have time to watch only two, go for Mitchell’s and Mark’s (Chris’ is not bad, but Mark is talking about some very universal things). If you can watch more, don’t forget about these two ;-).

We hope to see you on Monday – have a great weekend!

What’s up with SUMO – 28 November

Michał

3

Welcome, welcome, do come in and take a seat. We’ve got a few interesting pieces of news from the world of SUMO… and a bit beyond!

New arrivals to SUMO – a new handful of internet heroes arrives!

Latest SUMO Community meeting

The video is below, the notes are here: https://etherpad.mozilla.org/sumo-2014-11-24

(Is it just me, or is Roland sitting in the most red room ever known to mankind?)

Reminder: next SUMO Community meeting…

  • Will NOT take place on the 1st of December – we are all in Portland for the annual Mozilla: the Gathering (almost like Magic: the Gathering, but with more actual magic happening)
  • Will most likely take place on the 8th of December, but we’ll update you about that in due time – thank you for your patience!
  • Remember – if you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting)
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda)

Shout-outs

  • Huge thanks to Andrew (otherwise known as feer56), who’s been a solid rock for SUMO for quite a while now. This time, it’s about his review of the SUMO bugs in Bugzilla. This spring cleaning in winter is definitely making things much easier for us all – thank you!
  • Kudos to duggabe for his contributions to the Thunderbird KB and refreshing “newbie” enthusiasm :-)

Forum update

KB update

L10n update

Firefox (+ OS, + for Android) update

And that’s it for this week! Follow our Twitter account for updates from the Mozilla work week in Portland next week. Who knows, we may even take a team picture! As mentioned before, the Portland gathering means we’ll be a bit quieter on the forums, and IRC, but our great community (yes, this means YOU!) is always there, so don’t hesitate, come over and say “hi”.

PS. Is everyone as unexcited by this as I am? Yes, I prefer that by far ;-)