What’s up with SUMO – 12th December

Michał

0

It’s been a while since we’ve last published something on the blog, and we’ve missed you!

As the year draws to a close (at least according to the Gregorian calendar), there’s time to recall the most memorable moments of 2014 (that will happen within the next two weeks, we just have to make sure our joint notes make sense), as well as start planning for 2015. You’ll get a bit of the latter below, with more details coming as we define them.

Forum

  • The redesign is ongoing and there will be more changes and improvement to the existing forums in the coming months – stay tuned!
  • Rachel and Madalina are leading the charge on Community Quality Training, the goal of which is to ensure a healthy community and a consistent support strategy.

Knowledge Base

Localization

Army of Awesome

  • No big news for now, Madalina will keep us all posted.

By the way – we haven’t met on two Mondays in a row, but the Community Meeting is coming back on the 15th of December. You can find the agenda and the instructions on how to join or watch it live here. We are looking forward to having you with us in the meeting, in any way you can join it.

Finally, we wanted to share some of the equally inspiring and heart-warming Mozlandia presentations that you can access at Air Mozilla. If you have time to watch only two, go for Mitchell’s and Mark’s (Chris’ is not bad, but Mark is talking about some very universal things). If you can watch more, don’t forget about these two ;-).

We hope to see you on Monday – have a great weekend!

What’s up with SUMO – 28 November

Michał

3

Welcome, welcome, do come in and take a seat. We’ve got a few interesting pieces of news from the world of SUMO… and a bit beyond!

New arrivals to SUMO – a new handful of internet heroes arrives!

Latest SUMO Community meeting

The video is below, the notes are here: https://etherpad.mozilla.org/sumo-2014-11-24

(Is it just me, or is Roland sitting in the most red room ever known to mankind?)

Reminder: next SUMO Community meeting…

  • Will NOT take place on the 1st of December – we are all in Portland for the annual Mozilla: the Gathering (almost like Magic: the Gathering, but with more actual magic happening)
  • Will most likely take place on the 8th of December, but we’ll update you about that in due time – thank you for your patience!
  • Remember – if you want to add a discussion topic to the live meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting)
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda)

Shout-outs

  • Huge thanks to Andrew (otherwise known as feer56), who’s been a solid rock for SUMO for quite a while now. This time, it’s about his review of the SUMO bugs in Bugzilla. This spring cleaning in winter is definitely making things much easier for us all – thank you!
  • Kudos to duggabe for his contributions to the Thunderbird KB and refreshing “newbie” enthusiasm :-)

Forum update

KB update

L10n update

Firefox (+ OS, + for Android) update

And that’s it for this week! Follow our Twitter account for updates from the Mozilla work week in Portland next week. Who knows, we may even take a team picture! As mentioned before, the Portland gathering means we’ll be a bit quieter on the forums, and IRC, but our great community (yes, this means YOU!) is always there, so don’t hesitate, come over and say “hi”.

PS. Is everyone as unexcited by this as I am? Yes, I prefer that by far ;-)

What’s up with SUMO – 21 November

Michał

Last week was full of celebrations and big news of cosmic importance… This week is no different, at least on the side of Firefox. What about SUMO? We’re not slowing down either, obviously!

New arrivals to SUMO – make yourselves comfortable!

Latest SUMO Community meeting

EDIT: Here’s the video from our Monday Community meeting. You can review the meeting agenda and notes here: https://etherpad.mozilla.org/sumo-2014-11-17 (highlights are listed below)

Next SUMO Community meeting reminder

  • Find the agenda here: https://etherpad.mozilla.org/sumo-2014-11-24
  • Remember – if you want to add a discussion topic to the meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting)
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda)
    • Need an example discussion? Here you go – SUMO logo.

Forum update

KB update

L10n update

Firefox (+ OS, + for Android) news

Have a great weekend and take it easy. Our Twitter account is still there – thanks to all the followers, old and new! Other than the blog and Twitter account, you can also find us on the forums, and IRC, of course.

What’s up with SUMO – 14 November

Michał

1

What a week, both on Earth and in deep space, hm? Firefox 10! Firefox 10! Firefox… 33.1, actually ;-)

New arrivals to SUMO – looking forward to even more!

Latest SUMO Community meeting video

We met on Monday, as usual – even if there were only a few of us, as everyone was busy celebrating ;-)

You can find the meeting agenda and notes here: https://etherpad.mozilla.org/sumo-2014-11-10

Next SUMO Community meeting reminder

  • Find the agenda here: https://etherpad.mozilla.org/sumo-2014-11-17
  • Remember – if you want to add a discussion topic to the meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting)
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda)

Forum 2.0 update

  • The forum filters went live! You can see them in production here.
  • Everyone on the team hopes you really like this new feature built with your participation in the design :-) If you notice any issues, please let us know on the forums.
  • If you’re interested in the ongoing development of SUMO’s platform (Kitsune), remember that we have the Platform meeting almost every week. Here’s are video and the notes from the last one.

Firefox news

L10n update

Mozilla Guides Community

  • You already know we have our SUMO Buddies (more on the Buddy wiki). Now, there’s also a Mozilla-wide initiative to bring all experts that have carried the Mozilla torch so far under one roof. Enter the Mozilla Guides Community, with categories spanning such diverse ways of contributing to Mozilla as testing, teaching, activism, coding, helping (hey, that’s us!), writing, and localization (that’s also us!) If you know someone who wants to start their adventure with Mozilla, but doesn’t know where to go – send them over!

We all hope to see you on Monday, in good health and mood. Remember to share our blog and Twitter account with fellow Mozillians (and non-Mozillians) – thanks! Other than the blog and Twitter account, you can find us on the forums, IRC, and probably somewhere totally unexpected, too ;-). Ciao!

 

What’s up with SUMO – 7 November

Michał

Remember, remember, the 10th of November is ALMOST here :-)… and these SUMO updates are still hot…

New arrivals to SUMO – and some comebacks, too!

Latest SUMO Community meeting video

You can find the meeting agenda and notes here: https://etherpad.mozilla.org/sumo-2014-11-03

Next SUMO Community meeting reminder

  • Find the agenda here: https://etherpad.mozilla.org/sumo-2014-11-10
  • Remember – if you want to add a discussion topic to the meeting agenda:
    • Start a thread in the Community Forums, so that everyone in the community can see what will be discussed and voice their opinion here before Monday (this will make it easier to have an efficient meeting)
    • Please do so as soon as you can before the meeting, so that people have time to read, think, and reply (and also add it to the agenda)

Congratulations and thanks to all community Kitsune developers!

Forum 2.0 update

  • The filters are going live soon – thank you for all the feedback you have provided! This does not mean that the development of this feature is complete, of course. If you think we can make it even better, tell us – you know where to find us ;-) Oh, yes, you can play with it here before it arrives.

Firefox support news

  • Huge thanks to all members of community for your help during releases – it’s hard for us to spot all issues, so everyone’s help is always appreciated.
  • If you see any instances of the OMTC Black screen issue, please let us know – they should be mostly resolved by now.

L10n update

Are you a Buddy? No? Would you like to be one?

  • We are (always) looking for experienced SUMO contributors to make those who just joined us feel at home and get them started. Please take a look at our Buddy wiki to learn more.
  • Also, one more reminder (to current Buddies) – we are meeting weekly on Wednesday on #buddies.

Thunderbirds are go!

  • Roland could use some help from you, especially if you’re in North America or Asia. Please create a new Gmail account using a new Google Account and let him know if Thunderbird works. You can reach him through email: rtanglao AT mozilla.com,  or IRC: rolandtanglao in #sumo (more context: https://support.mozilla.org/en-US/kb/thunderbird-and-gmail)

SUMO notification trouble?

…and finally – how about a little cultural exchange in the forums?

Looking forward to seeing you on Monday, take care and take it easy!

What’s up with SUMO – 31 October

Michał

A spooky welcome to all of our readers, ’tis the season to be scary (in some parts of the world). We hope you’re having a good time now (or will be having some soon enough).

New arrivals to SUMO – greetings and salutations go out to

SUMO Community meeting update

We did not meet last Monday due to too many people being en route and absent from the Vidyo stream – sorry! You will find all the most relevant updates below, of course.

A quick note on Community meetings in general: if you want to contribute a discussion item (we love hearing your thoughts and ideas!), please, please, please – post it on the Contributor Forums first, so that everyone in the community can take a look, think about it and give you feedback before we meet on Monday to discuss it. The sooner you do it, the more people will be aware of your voice. Thank you!

Mozilla Community Survey

Mozilla’s Community Building Team is conducting a study to learn about the values and motivations of Mozilla’s contributors (this means you), and to understand how we can improve their (this means your) experiences. To learn about the relationship between contributors’ values and contributions, Mozilla’s Community Building Team would also like to conduct analyses that takes account of everyone’s contributions.

If there’s only one more ink you’re going to click before the weekend, this is it. Please help us help you help others even more. Take the survey here.

Thunderbird Feedback Request

We need your thoughts and ideas on the Gmail and OAUTH article. Take a look here: https://support.mozilla.org/en-US/kb/thunderbird-and-gmail/history and either email rtanglao AT mozilla.com or ping rolandtanglao in IRC… or edit the KB article yourself!

Post-MozFest update

If you can’t get enough of MozFest, do remember that people keep posting new stuff all the time on Twitter. There’s also a great round-up of a lot of interesting projects that happened at the festival on the Webmaker blog, and here’s one from The Guardian.

I delivered a session on l10n (slides here) and got to meet some of you in person. I also attended quite a few inspiring and informative sessions (it’s not possible to attend them all, unfortunately), the experience of which will definitely help me make SUMO better for you.

In short, the energy was amazing, the pacing was relentless and the people were fantastic. If you have the spirit and skills of an aspiring creator, influencer or experimenter – you should be there in 2015.

That’s it for today, tune in next week for more news and updates. As usual, remember that you can find us on Twitter or on IRC. We’re looking forward to talking to you!

What’s up with SUMO – 24 October

Michał

…a bit delayed, but still on time! Here’s the latest and greatest from SUMO, for your reading and watching pleasure.

New arrivals to SUMO – welcome!

Latest SUMO Community meeting video

Our latest meeting was an hour-long training/Q&A session about Firefox Hello. Watch the video to learn more:

If you want to comment on the video or ask questions regarding the training, please do so in this forum thread. You can find the notes and questions asked and answered here.

Also, please remember that you’re always invited to contribute topics to our Monday meetings! To do so, please start a thread in the SUMO Community Discussions section of the forum, so all members of the community are able to learn about it and participate.

Forum 2.0: Keep the Feedback Coming!

We are still looking for your feedback on the forum redesign. Thanks to all those who already took a look at the new filters and left their comments in the forum thread. There’s a new version available as a preview here and you can let the SUMO devs know what you think on this bug.

Thunderbird Summit Update

Roland attended the Thunderbird Summit and brought back a slew of updates. The most important outcome of the summit is the election of the Thunderbird Council, consisting of seven members. You can read more about the Summit on this wiki page.

Shout-out time: Locasprinters in Paris get the FxOS KB to 100%!

Last weekend, the dedicated and determined localizers in France met in Paris for a Locasprint (it means “let’s localize everything we can!” in French, really!). They worked hard on a variety of things, including the Firefox OS KB, with amazing results. You can read more about the Locasprint (part deux) in this blog post, and I’ll just drop this screenshot here. Congrats and merci beaucoup!


In the meantime, the Mozilla Bangladesh community is not letting go and pushing for a 100% Bengali KB. Go, Bangladesh L10ns!

Regular Mobile Meetings

Starting this month, the mobile meeting is taking place on the last Wednesday of each month, at 10:00 PST (18:00 GMT). For the weekly Firefox OS and Firefox for Android updates, keep following the Community Meetings on Mondays.

On a final note – don’t forget that MozFest 2014 is taking place this weekend in London! Not in London? Not a problem – you can still participate remotely. SUMO will be delivering a session on localizing Webmaker support tomorrow. Here’s a snapshot from the place itself:

blimp_mozfest

More news coming your way next week – have a great weekend!

What’s up with SUMO – 18 October

Michał

Hello, SUMO and the www (whole wide world). Here are the latest and greatest updates from SUMO headquarters, situated in cyberspace.

New arrivals to SUMO – we salute you!

Latest SUMO Community meeting video

Our latest meeting focused on SUMO presence in the online world. Watch the video to learn more.

If you want to comment on the video or ask questions regarding the discussion, please do so in the forum thread. Also, please remember that you’re always invited to join our Monday meetings, and we’re very happy when you do.

SUMO Day summary

It took place yesterday, as you may remember… We had a high number of questions and managed to answer 90% of them in 24 hours!

Here’s a list with the great people that made this SUMO Day awesome:

fredmcd-hotmail
jscher2000
cor-el
the-edmeister
philipp
rmcguigan
James
ARAMVA097
Airmail
ouesten
MattAuSupport
ideato
CoryMH
cbaba20
christ1
Gingerbread_Man
hpmini2009
Sayantanmozillian
tanoota
SwamiS
finitarry
jmjimmitchell
sdlokie
rob44
sfhowes
toddy_victor
lillypad
SharonS
eokamura
shakynot
sepharad
codygotkilld
zeek99
kbrosnan
Padme
JohnGB
tex311
tonyc1984
bargaincrusader
lizhenry
SteveMilward
KadirTopal
AOK1
mniemann
Aero312
Bakshara
plantron
Toad-Hall
Muhammad_Faizan
Robing71
hey-bud
aubbieed
juraL
Hackie2
hepatica1
ElectronicTrader
Zenos
Gerry_D
baileyboy
scifihi

Can we make it to 100% next time?

KB updates

The KB dashboard is getting a makeover (thanks to Rehan, Kadir, and Ricky!). You can see the upcoming changes at https://support-dev.allizom.org/en-US/contributors.

If you have feedback about, please leave it here: https://bugzilla.mozilla.org/show_bug.cgi?id=1068572

Firefox OS goes feature complete for 2.1 and requires localization for 2.0

While FxOS 2.1 reached feature completion (on the 13th of October), we are kicking off a more focused localization cycle for 2.0. Localizers, please subscribe to this thread, with an upcoming update preview available here. Got questions or comments? Add them to the update thread and we’ll get back to you.

Shout-out time: Bangladesh l10ns!

Just in case you forgot how amazing the SUMO community in Bangladesh is… They kicked off their “Mission 100% SUMO KB” initiative recently, and we’re eagerly awaiting updates from the land of Bengal. Hats off to the Bangladesh l10ns!

And that’s it for the most recent round of updates… See you on Monday and/or on Twitter: we’re there at https://twitter.com/sumo_mozilla.

Thursday, Oct 16th is SUMO Day!

Madalina

It’s Thursday so it’s the perfect time to organize a new SUMO day! We are answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8) today.

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. We have been experiencing quite a high number of questions in the last few days. Our goal this Thursday is to respond to each and ever one of them, so please try to answer as many questions as you can throughout the day.

Happy SUMO Day!

What’s up with SUMO – 10th October

Michał

Hello and thank you for coming to our blog on yet another sunny (at least here…) Friday! Let’s get on with the updates…

New arrivals to SUMO – welcome to the party :-)

Thunder, Thunder, Thunder…bird!

  • Roland and the Thunderbird community are busy working on the transition plan for 2015. Are you interested in shaping the future of Thunderbird’s support? Click that link!
  • For those in and around Toronto (or those who are headed there from afar), a quick reminder: the Thunderbird Summit is coming up, starting October 14 and going strong until October 18.

Support forum redesign – your feedback needed

Monday SUMO Community meeting update

  • As a reminder: we changed the structure and role of the Monday meetings (as an experiment).
  • Last Monday, we met and talked about Army of Awesome. If you want to join in the conversation, head over to the relevant forum thread.
  • Next Monday, we’re going to talk about SUMO presence online. More details and a space for your questions/comments can be found here.
  • As always, remember that it’s a community meeting, so everyone’s invited to join and contribute.

SUMO on Twitter

  • We used to be there. Now we are here :-). Please follow the new SUMO account for all community news and more!
  • Please note – we’re there for the community, so it’s not a support account. If you want immediate support regarding Firefox, Firefox for Android, Firefox OS or Thunderbird, you know where to find it. If you want to receive help on Twitter,

In other news… I don’t know whether I’ll need a Matchstick any time soon, but the logo is definitely one of the cutest I’ve seen in a while :-)

Oh, and don’t forget that Firefox 33 is around the corner!

Have a good weekend, everyone!