What’s up with SUMO – May 13

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Big things this week

What’s up with SUMO – May 6

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Big things this week

  • Notes and video from this SUMO meeting.
  • Work continues on new Topic and Subtopic information architecture. Hopefully there will be designs ready to share later this week.
  • Tom’s presentation about live chat (starts at 4:47).
  • Brazilian Portuguese community reboot is amazing. If you want to reboot your community or get it to be more active, contact us and we’ll be more than happy to help.
  • Current SUMO development sprint – 2013.9
  • Next SUMO meeting – Monday, May 13th (call in details & meeting notes) at 9:00 am PDT. Please add your comments, questions and updates to the wiki. You can also participate in #sumo during the meeting. We’re going to record and post a video of the meeting.

What’s up with SUMO – Apr. 29

Planet Mozilla viewers – you can watch this video on YouTube.

Big things this week

  • Notes and video from this SUMO meeting.
  • New charts on the KPI dashboard. Let Kadir know if you run into issues with them.
  • Bram is working on a draft of the new product and topic landing pages to support the topic and subtopic hierarchy. Michael will be placing articles in that new hierarchy this week.
  • Documentation statusboard – Keep up with all of the current documentation projects.
  • Next SUMO development sprint – 2013.9
  • Next SUMO meeting – Monday, May 6th (call in details & meeting notes) at 9:00 am PDT. Please add your comments, questions and updates to the wiki. You can also participate in #sumo during the meeting. We’re going to record and post a video of the meeting.

What’s up with SUMO – Apr. 22

Big things this week

SUMO Day today, Thursday April 25th

Is it Thursday again? Then it’s time for SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time today to help with unanswered questions. Please check the etherpad for additional tips. Last SUMO day we answered 90% of the questions, we can do 100% this time! Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day.

Don’t forget: if you get stuck or a question is too tricky, we’re there to help on #sumo

Happy SUMO day everybody!

Join us: KB Party on Monday’s community meeting

party cat

As Michelle mentioned on her last post, the work of many of you has made it possible to have most of the Firefox OS documentation ready. This has been the work of the whole SUMO community: some have been more involved than others writing or researching articles, others have been welcoming and helping new users. And it is this joint effort that allows us to do great things.

Now we know that we have a strong KB community able to write the documentation of Firefox OS in a collective effort. This is fantastic! This is what we mean, when we talk about being heroic.

We think this is a huge achievement and we would like to celebrate! So please join us next Monday for the SUMO contributor meeting, we will be having party hats, balloons and cake to celebrate this achievement. We want as many of you to join us and celebrate with us! So here’s the information about the meeting: https://etherpad.mozilla.org/sumo-2013-04-22

If you can’t join us, let us know that you’re also happy and celebrating with us :) A message in this thread would be awesome.

Looking forward to seeing you all on Monday!

Firefox OS English User Guide

Today we begin a week-long celebration of our awesome Firefox OS Knowledge Base contributor community. So, I baked some brownies for all of you who contributed to any of the 16 help article sprints I’ve been hosting since last October in preparation for shipping the first Firefox OS devices. The result is a splendid Firefox OS User Guide.

brownies that say Congratulations! SUMO Firfox OS KB

As a salute to finalizing these articles for L10n, I went ahead and left in the typo! :) If only all of my typos were made of cream cheese frosting…

We started this project from nothing in October, just an outline (ok, a very large outline) of the scope of articles we should write. Today we have 50 clear, beautiful, helpful English knowledge base articles that were a collaboration between 24 KB editors and reviewers:

  • satdav
  • feer56
  • rtanglao
  • zombie
  • espressive
  • tjovanovic
  • iNerd
  • ariestiyansyah
  • yalam96
  • pychen
  • hermina_condei
  • willyaranda
  • adampeebleswrites
  • Tonnes
  • Swarnava
  • Scoobidiver
  • rnewman
  • mandel
  • bram
  • Tylerdowner
  • verdi
  • Ibai
  • KadirTopal

Congratulations and thank you to everyone who has made the Firefox OS KB project a success!! This hard work is the content of the Mozilla’s Firefox OS support pages, it is the in-product Help for Firefox OS in the Settings, it is already regarded as an excellent resource by our OEM partners and our carrier partners. Please please take a moment to just absorb that and the impact your contribution will have on Firefox OS users and the Mozilla mission. It is big. You are The Best. Thank you.

What’s up with SUMO – Apr. 15

Big things this week

Thursday, April 11th is SUMO Day

Oh my, what a dark and long winter that was!. With spring finally knocking on the door we’re getting ready for a new SUMO Day, the day where our amazing SUMO community is working together in trying to answer every single question that is coming in on the support forum. This Thursday we’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Just create an account, check this etherpad for tips and then take some time today to help with unanswered questions. Our goal is to respond to all the questions posted on Thursday, so please try to answer as many questions as you can throughout the day. Even just a few minutes of your time would make a great difference to our users.

Last SUMO Day was the first one where we counted responses within 24 hrs. And we managed to reach 95%!

We’re there to help on #sumo if you have trouble answering any questions. And don’t forget to use the Advanced Firefox Troubleshooting forum to get help: https://support.mozilla.org/en-US/forums/support-forum-contributors.

Let’s  help a few people today! Happy SUMO Day!

Today, Thursday March 28th is SUMO Day!

Time is moving fast and oh my, is it Thursday again? Then it’s time for SUMO day! We’ll be answering questions in the support forum and helping each other in #sumo on IRC from 9am to 5pm PST (UTC -8).

Join us, create an account and then take some time to help with unanswered questions. Please check the etherpad for additional tips. Our goal is to respond to all the questions posted this Thursday, so please try to answer as many questions as you can throughout the day. This is the first time we’re counting replies made in 24 hrs so let’s make the best of it!

Don’t forget: if you get stuck or a question is too tricky, you can ask for help in the Advanced Troubleshooting Forum. We’re also there to help on #sumo.

Happy SUMO day everybody!