While working on upcoming improvements to Firefox Sync, fellow designer John Gruen and I happened upon an interesting workflow that combines the hosted diagramming tool Lucidchart with the file-sharing service … Read more
Last summer, UX-ers Lindsay, Cori, and I had the opportunity to co-design a browser for teenagers with twins Grace and Aliyah, and their dad, Jay. The girls were interested in … Read more
In August and September, the Mozilla User Experience Research Team visited Thailand and Indonesia to conduct Firefox qualitative research. The goal of this research project was to understand how people … Read more
Every good UX researcher has the ability to become totally engrossed in even the smallest research project. Yet, one of the amazing things about working for a global, mission-driven organization … Read more
A few weeks ago, the entire User Experience Team came together for our UX Summit to reflect on our work and our organization. As part of the week’s activities, I … Read more
Last month, I attended Mozcamp Asia in Singapore and led a workshop aimed towards understanding security and privacy concerns in the region. This topic is important for the Firefox User … Read more
Last week, Firefox User Experience Team came together in Mozilla Toronto and San Francisco Office for a four-day design sprint/concept week. The goal of this concept week was to generate … Read more
Last week, the Firefox User Experience Team came together for a Concept Week to generate some big ideas for future Firefox features. Our user research team has conducted a number … Read more
At our last UX Summit, I gave a talk about how to craft a successful design strategy. This blog post is a follow-up to that talk, but it’s focused on … Read more