When we first started talking about the Firefox Uninstall Survey last year, we introduced it with this: The world of Mozilla includes many Firefox related feedback mechanisms. Crash reporting, bugzilla and spreadfirefox.com represent a few such examples. Another feedback mechanism … Continue reading
I wanted to share my slides from last week’s analytics discussion at the Mozilla all hands meeting. With those in attendance, we were able to successfully identify several ways in which the metrics team can be working in closer collaboration … Continue reading
As we described a few days ago, we recently shipped a modified version of Firefox with a different installer – one allowing users to leave feedback upon canceling. In Part II of this series, we want to outline exactly what … Continue reading
Installing a piece of software can be a challenging process for the typical person to traverse. For example, with Firefox, we know that each day there are more than 50,000 people who fall into the following group – they complete … Continue reading
Last fall we initiated the first ever multivariate optimization testing at www.mozilla.com. At the time, we drew the following conclusion from one of our tests: How does this change our business/creative decision making? As some of us already guessed, it … Continue reading
When we last left off, we described an upcoming change to the Firefox installer – those users canceling out of the process (via en-US downloads initiated at www.mozilla.com) will be able to leave feedback if they’re interested: Those checking the … Continue reading
We’re obsessed with improving a person’s experience with Firefox at every turn, from finding Firefox, to downloading/installing Firefox, to actually using Firefox, to uninstalling Firefox. With an upcoming initiative, we’ve set out to improve the user’s experience at one specific … Continue reading
We recently took a look at one of the most critical activities within the Mozilla community – Firefox Support (support.mozilla.com). In that initial discussion, we investigated how Firefox users get to SUMO in the first place. Next, we want to … Continue reading
By far the most visited page across Mozilla’s web sites is the “whatsnew” (or update) page. Each time there’s a release (e.g., 3.0.6), users automatically get updated to the latest version of Firefox, and as part of that process, the … Continue reading
When we recently shared an overview of the traffic to www.mozilla.com, we noted one item that stood out – the relatively high volume of traffic to the Getting Started page. Digging into the data, we wanted to understand the typical … Continue reading
