Rep of the Month – January 2017

Please join us in congratulating Petras, Rep of the Month for January 2017!

Petras is an IT specialist and entrepreneur, who started at an extremely young age to build up a company and to develop his Project Manager skills. Nowadays he has a track record of working with or even heading a number of world class IT projects and companies.

14991351_1379557182077502_3033813875197195353_o

During the last few months he organized and participated in many events giving talks to thousand of people in various topics, including Privacy and Advocacy and the EU Copyright Reform. He adds his PM knowledge to the program by building up proposals for different projects. He managed to mobilize our community of volunteers, showing great leadership and communication skills.

Congrats Petras! Join us in congratulating him in discourse.

Reps as mobilizers in the Mozilla Community

TL;DR

This is a blogpost that explains what Mobilizer in Mozilla Community is and how Reps would potentially fit in this role. Right now we have defined the mobilizers as a group of trusted, aligned and committed mozillians that are interested in:

  1. finding and connecting new talent with Mozilla projects
  2. growing in their mobilizing and coaching skills
  3. supporting their local communities and the rest of the organization to reach their goals and be more effective and
  4. creating collaborations with other local communities in an effort to expand Mozilla’s mission and Mozilla’s outreach in the open source ecosystem

Definitions:

  • trusted: Mozillians will feel good sharing information intended just for internal use and they keep it that way.
  • aligned: We refer as alignment or aligned to the people who have a clear understanding on where Mozilla is right now, what are the current needs/priorities for the organization and as a result they plan their activities to bring value to these high level goals.
  • committed: People with proven past record on their accountability and support to the activities delivered inside the organization.

Background

When we introduced the mobilizer word in Reps community a lot of people were confused. What does being a mobilizer mean? And what does that mean for me as a Rep? By trying to give an initial answer we realised that every person had a different interpretation to the word, creating different expectations. What we failed to realize was that in fact Reps have already been walking the mobilizer path for a year now via the RepsNext changes.

This blogpost serves as a way to shed some light on the questions above. It is also trying to initiate a discussion inside Reps. We’re proud to call ourselves a volunteer lead program, thus we need to discuss in the open about the path we are taking and its implications for the program. We haven’t finalized any role descriptions or role responsibilities. This is something we need your help with in the comments below.

What does being a mobilizer mean?

Mobilizer is a term that we have started using only recently. From the wiktionary, a mobilizer is a person that mobilizes something or someone, basically the one that is moving things or people forward.

In Mozilla we have struggled a lot in the past on bringing coordination inside the communities and also connect with other communities with the purpose of serving Mozilla’s mission and goals. In the past we have partially solved this with creating the Reps program, however it was never clear that this was its purpose. So what does actually being a mobilizer mean?

A Mobilizer in the Mozilla community is a trusted, aligned and committed Mozillian that is interested in:

  1. finding and connecting new talent with Mozilla projects
  2. growing in their mobilizing and coaching skills and
  3. supporting their local communities and the rest of the organization to reach their goals and be more effective
  4. creating collaborations with other local communities in an effort to expand Mozilla’s mission and Mozilla’s outreach in the open source ecosystem.

But what is going to be the result/output of those efforts?

The purpose of Mobilizers’ actions is to build healthy communities and connections that will serve Mozilla’s goals as well as specific functional team goals.

How does Reps fit in that role?

When we’ve built the program 7 years ago we came with a simple definition:

“The Mozilla Reps program aims to empower and support volunteer Mozillians who want to become official representatives of Mozilla in their region/locale.

The program provides a simple framework and a specific set of tools to help Mozillians to organize and/or attend events, recruit and mentor new contributors, document and share activities, and support their local communities better.”

At the beginning we were aiming to give volunteers a way to officially represent Mozilla around the world. But the program evolved to be so much more. Over the years, Reps found a structured way to become the bridge between the Mozilla Corporation, Mozilla Foundation and the volunteer community. They became the backbone of the community, they helped to build structured communities and to bring more contributors to the project. Mozilla is competing in a very aggressive environment however we have a key differentiator, and that is our volunteer community. During the past years Reps have been the key to unlocking this huge potential and provide value to Mozilla goals. So even if it is not in our description, Reps are the ones that unofficially took the role of mobilizing their communities and help them align with Mozilla’s goals.

The transformation from an events program to a community building program (RepsNext)

As mentioned on the definition of Reps, it has been given to the participants of the program: “a specific set of tools to help Mozillians to organize and/or attend events” and it was this specific set of tools and resources that enabled hundreds of Reps through the years to conduct thousands of events in order to spread Mozilla’s mission.

However, Reps are not only about events. Of course events are a great tool that enables us to bring more contributors and awareness to Mozilla. But we came to the realization that even though events were great, we needed to use them in a way that they would be something more than a one-off effort. As we were growing, we found the need to use our resources better and to use them in order to serve Mozilla’s goals instead of just spreading awareness. And last but not least, we needed to give the resources to our community not only on how to manage budget but also on how to build and support healthy communities, how to coach new contributors and how to build connections.

We saw the need to evolve and a year ago we introduced RepsNext, a project that has already brought great changes and that will still have a long way to go.

What if a Rep doesn’t want to be a mobilizer?

Being a mobilizer is an exciting, great step for Reps. However, we recognize that there are Reps that don’t see themselves as such, and this is completely understandable. That’s why we are building a strategy for Reps that don’t want to continue that path and want to focus on core functional work activities. A strategy that recognizes their contributions, efforts and enables them to volunteer in the Mozilla world and keep representing Mozilla as core contributors.

So what do you think?

  • Does the mobilizer role feel like the natural evolution path for Reps?
  • And what else you would like to see?

Please leave your feedback on the discourse topic.

RepsNext Status Update – January 2017

In the past months we have worked to implement pieces of RepsNext. Now it’s time to share an update on where we stand and what has been done so far. Our work in this quarter will also be focused on aligning with other parts of the organization and make use of existing resources to further implement RepsNext. We also have published the Reps program goals for the current quarter.

Visual representation of which areas are done and which still need some work

Thanks to Yofie for creating this visualization! (minor last-minute changes made by Reps Council)

Resources

We have made significant progress in the last quarter on the Resources track. We now have a Review Team that has managed to bring the average review time down by 30% in the last quarter. We also have allocated our budget based on Participation’s priorities for the quarter and we have published it with a live update so Reps know exactly where we spend our resources. Last but not least, we now have a definition of what a Resources Rep is, as well as a dedicated wiki for the Resources track where we track all our processes.

But there is always room for more. This quarter we will focus on finishing the training and the application process so Reps can join the track. If you want to help on our work, please go ahead and read the draft training and provide your feedback. We truly value them!

Onboarding

During the past few months we’ve seen a problem on onboarding new Reps, mainly due to the lack of new mentors to take them as well as a huge amount of applications we had to screen through. After a mass screening phase we informed the accepted applicants and asked them to confirm their interest to join the program. These will onboarded as a test for our new onboarding webinar we’re creating.

This new webinar is currently being drafted and will be finished soon. We have a few tweaks to make in terms of the content itself, but the general content ideas stand. If the first test with this new webinar is successful, we can improve the Reps-specific onboarding time significantly. Additionally we will be working together with the Community Development team in this quarter to analyze current onboarding processes to identify common parts (including Reps and Campus Clubs).

Participation Alignment

Along with the Participation team we’ve worked a lot in order to align our goals with the team’s goals. The Council is working with the team in order to co-create the quarterly and yearly goals and OKRs for 2017. The program’s goals are also being created based the team’s goals and priorities.

Of course this is an ongoing work that will continue this year. In order for the program to be successful we need to be able to be aligned with the team’s goals as well as the broader Mozilla’s goals. The Reps Council will be highly involved in strategic and operational discussions as representatives for the broader community, this also means that at least one Council member will be attending regular Community Development/Open Innovation meetings.

Leadership

During the last quarter a team of volunteers lead by Emma Irwin built and tested the leadership toolkit. This toolkit will act as the guidance for the Reps that want to join the track.

The following months we will work on creating a solid roadmap for the track, on how people can join and how we can align our resources with the Leadership Network resources from MoFo.

Coaching

Last fall we have onboarded new coaches in the Reps program to strengthen our coaching possibilities for new Reps. All of these were already Reps. Guillermo lead the efforts of this training and has created training material we can use for further coaching trainings. We also ran the training with a few existing mentors to test the training material.

Additionally we have started with a Regional Coaches group. The Reps Regional coaches project aims to bring support to all Mozilla local communities around the world thanks to a group of excellent core contributors who will be talking with these communities and coordinating with the Reps program and the Participation team. These coaches are neither a power structure nor a decision maker, they are there to listen to the communities and establish a 2-way communication. We want communities to be better integrated with the rest of the org, not just to be aligned with the current organizational needs but also to allow them to be more involved in shaping the strategy and vision for Mozilla and work together with staff as a team, as One Mozilla.

In this quarter we will finalize our plan on how we will handle coaching in the future. We encountered a few challenges in the past few months which we will solve in this plan. Our goal is to further improve this coaching material so it can serve for training new coaches as well as training existing mentors. Our goal is to have all existing mentors to be trained with this material once we have a solid plan. We are also thinking about renewing existing mentor’s commitment. All of this will ensure that all Reps can grow and advance in personal skills and their volunteer goals with the help of their coaches in addition to the leadership track.

Functional areas

While the question about functional areas come up from time to time during our “Working Groups” phase of RepsNext, we never had a dedicated group for it. Therefore there is no solid proposal on how to move forward there. We know that this would involve a lot of time commitment from both the functional teams’ sides as well as ours. This is currently not realistic to implement or analyze. Reps are encouraged to build and development communities around functional areas with direct input from functional teams, but we will not focus on this part for at least the first half of this year. We need to have a strong base as a mobilizer program first.

You can follow all the Reps program’s goals in the Reps Issue Tracker.

Which thoughts cross your mind upon reading this? Where would you like to help out? Let’s keep the conversation going! Join the discussion on Discourse.

Reps Program Objectives – Q1 2017

In 2016 we started to define quarterly OKR (Objective, Key Results) to set the Reps program’s goals. Last December and early this month we worked closely together with the Community Development Team to define the team’s goals for the quarter. These are highly relevant for the Reps program and the Reps’ goals are tightly coupled with these. To make it better understandable what this means for the Reps program, we have created our own goals based on the aforementioned objectives. In the following graphic you can see how all these goals play together.

Objective 1 – We start to have a unified approach across Mozilla of recruiting, aligning and investing in mobilizers

  • KR 1 – Shared onboarding framework and tools are identified for Reps, Regional Coaches, Club Leads and Resource Leads
  • KR 2 – 50% of Reps activities are in support of activities prioritized on Activate mobilizer portal
  • KR 3 – Core community sentiment > 11.5 NPS (Net Promoter Score)
  • KR 4 – Mobilizer sentiment > 20 NPS (Net Promoter Score)

Objective 2 – We have a strong base in our transformation towards a mobilizer program

  • KR 1 – Communication channels have a clear purpose and we have a list of defined content to share on these channels
  • KR 2 – 100% Reps watching both Reps and NDA discourse by the end of February.
  • KR 3 – We have a clear plan on Coaching in the Reps program in 2017 and the Leadership track is open for applications to run a draft training
  • KR 4 – Reps Resources Training is finished and the Resources track is open for applications
  • KR 5 – At least 50 Reps have given feedback on the draft Community Participation Guidelines

We will work closely with the Community Development Team to achieve our goals. We will be working together with the Community Development Team, therefore we will use the heartbeat model as well. For the first heartbeat (ends February 11th) we have defined our working packets:

You can follow the progress of these tasks in the Reps Issue Tracker.

Which of the above objectives are you most interested in? What key result would you like to hear more about? What do you find intriguing? Which thoughts cross your mind upon reading this? Where would you like to help out? Let’s keep the conversation going! Join the discussion on Discourse.

Rep of the Month – December 2016

Join us to congratulate Srushtika as Rep of the month for December.

Srushtika is an undergraduate student in her final year. She describes herself as “Tech-Speaker at Mozilla that loves speaking and advocating new technologies that could change the way we spend our lives.” But she is so much more than that. During the last few months she has been working along with Ram on building the local Indian WebVR community. She has also created MozActivate best practices while she is also working on an intro guide for newbies in WebVR events based on Rust guides.

Srushtika with a VR headset on her head

Moreover, she is heavily involved on shaping the Campus program and suggesting activities for campus students. All the above gained her a mention on the VR/AR inspirations of 2016 blogpost. When she is not studying or contributing to VR, Srushtika is helping the privacy month team from India on advocating about privacy in social media. Check them out on #privacymonth.

Congratulations Srushtika, you’re a true inspiration to all of us. Keep on rocking! Please join us in congratulating her over at Discourse!

Rep of the Month – November 2016

November’s gone but our lovely Reps made sure to leave a footprint of it behind with amazing activities. One that stood out was Ram Dayal Vaishnav, a Rep for almost three years now. He is always up to speed and engaged in the newest things mozilla engages in, so it is no surprise he is one of the volunteers leading WebVR activities in India.

Check his latest reports from the VR Camp Hyderabad  about the A-Frame framework. Also, if you need an inspiration on how to organize a VR Day be sure to look over “A Day of Virtual Reality”. He attended the Mozilla Festival in London and is teaching the Learning WebVR development using A-Frame framework.

Thanks Ram for the amazing work done! Please join us in congratulating Ram on Discourse!

New Reps Council members – Autumn 2016

We are happy to announce that the 4 new council members are fully on-boarded and already taken responsibilities to move the program forward.

collage-2016-11-16

A warm welcome to Flore, Alex, Adriano and Michael 🙂 Also a big thank you and #mozlove to Christos, Shahid  and Arturo for their hard work during their term as Reps Councils Members. Your work is highly appreciated by all the Reps.

The Mozilla Reps Council is the governing body of the Mozilla Reps Program. It provides the general vision of the program and oversees day-to-day operations globally. Currently, 7 volunteers and 2 paid staff sit on the council. Find out more on the ReMo wiki.

Don’t forget to congratulate the new Council members on the Discourse topic!

 

Rep of the Month – October 2016

Hossain al Ikram is a passionate contributor from Bangladesh community. He is frontrunner for QA community from past two years and has been setting examples of remarkable leadership and value contribution under several functional areas. Ikram has shown great potential and he is proving his mettle at every instance.

Hossain

He is actively mentoring people from different countries for QA initiative, He recently helped Indian community in setting up QA team. He also organized MozActivate campaign in Bangladesh. Check some examples QA events from Rajshahi, Sylhet, Chittagong , mentoring in Varenda or mentoring in Rajshahi. Also he started a ToT for WebCompat with more editions in November. You can read about his awesome work on his website.


Geraldo has been one of the most active members in Brazilian community over the last 3 months. Helping to coordinate Mozilla presence at FISL (one of the biggest OpenSource events in Brazil), engaging with the community, running events like Sao Paulo workday , or Latinoware, and even assisting to MozFest!

Geraldo

He is a very engaged mozillian, that also helps run events for Webcompat and SUMO hackatons. This November, you will see Geraldo doing more of his stuff in the upcoming events, promoting Mozilla mission, being an awesome Mozilla Club member, and spreading some #mozlove. Be sure to check his Medium account for more news about his work!

Please join us in congratulating them as Reps of the Month for October 2016!

Reps Program Objectives – Q4 2016

With “RepsNext” we increased alignment between the Reps program and the Participation team. The main outcome is setting quarterly Objectives and Key Results together. This enables all Reps to see which contributions have a direct link to the Participation team . Of course, Reps are welcome to keep doing amazing work in other areas.

Objective 1 A focus set of relevant training and learning opportunities for Reps are systematized and they regularly access these opportunities to be more effective in their contributions and as a result providing more impact to Mozilla’s main initiatives.
KR1 Core mobilizers who took the leadership training report being more effective to support Mozilla by actively using their new skills.
KR2 Mobilizers from at least 90% of our (10) regions are interested in the training
KR3 80% of the people who took coaching training report having used these new skills in their volunteer work and report being more effective
KR4 Gatherings toolkit quality is enough for volunteers to drive impactful gatherings on their own.
Objective 2 Reps is the program for most core volunteers where many communities feel their voice represented and influencing the organization, and where mozillians join to be more aligned, grow their skills and be more impactful in mobilizing others.
KR1 Communities are making Activate Mozilla successful by running 100 activities.
KR2 30% more effectiveness (time and positive sentiment) on budget process
KR3 Initial material for Reps Resources track foundation is created.
KR4 Plan for integrating all efforts (Leadership, Coaching, Regional, Resources) into Reps structure delivered.
KR5 There is an implementation plan in place to decrease the time between an application and the onboarding by at least 50% compared to H1 2016.
KR6 We have at least 3 different solid ideas around Recognition in place and started at least one experiment.

Which of the above objectives are you most interested in? What key result would you like to hear more about? What do you find intriguing? Which thoughts cross your mind upon reading this?

Let’s keep the conversation going! Please provide your comments in Discourse.

Rep of the Month – September 2016

Please join us in congratulating Mijanur Rahman Rayhan, Rep of the Month for September 2016!

Mijanur is a Mozilla Rep and Tech Speaker from Sylhet, Bangladesh. With his diverse knowledge he organized hackathons around Connected Devices and held a Web Compatibility event to find differences in different browsers.

    

Mijanur proved himself as a very active Mozillian through his different activities and work with different communities. With his patience and consistency to reach his goals he is always ready and prepared for these. He showed commitment to the Reps program and his proactive spirit these last elections by running as a nominee for the Cohort position in Reps Council.

Be sure to follow his activities as he continues the activate series with a Rust workshop, Dive Into Rust events, Firefox Testpilot MozCoffees, Web Compatibility Sprint and Privacy and Security seminar with Bangladesh Police!