Hey SUMO folks,
November come with lots of rain, at least in my part of the world. It certainly creates a different vibe. I believe you also experience similar weather change lately, be it snow or rain. Whatever it is, I hope you all safe and healthy wherever you are. Oh, and happy thanksgiving for you who celebrate! Sorry for being late with the update this month (maybe it’s better to have it by the end of the month anyway), so let’s just dive into it!
Welcome on board!
- Welcome andmagdo to the forum world. He’s been around for awhile, but we’d like to make sure he gets a proper call out here.
- Also welcome to Abhishek and Bithiah to the Social Support program. Excited to have more people onboard.
Community news
- November was intense due to the MR2 release. Luckily, we received good feedback for the overall release. Many people especially like Colorways and want us to keep it as a permanent feature. Many mobile users also enjoyed the customizable homepage and the new inactive tabs feature.
- Firefox is officially on the Windows Store.
- Time to say goodbye to Firefox Lockwise. But also a Hello to Firefox Relay Premium!
- Check out the following release notes from Kitsune in the month:
- No release notes from Kitsune from last month, however, please read this post to learn more about the website stability update.
Community call
- Watch the monthly community call if you haven’t. Learn more about what’s new in October and November!
- Reminder: Don’t hesitate to join the call in person if you can. We try our best to provide a safe space for everyone to contribute. You’re more than welcome to lurk in the call if you don’t feel comfortable turning on your video or speaking up. If you feel shy to ask questions during the meeting, feel free to add your questions on the contributor forum in advance, or put them in our Matrix channel, so we can address them during the meeting.
Community stats
Forum Support
Forum stats
| Month | Total questions | Answer rate within 72 hrs | Solved rate within 72 hrs | Forum helpfulness |
| Oct 2021 | 3682 | 72.51% | 16.21% | 72.45% |
| Nov 2021 | 3463 | 73.92% | 15.74% | 74.78% |
Top 5 forum contributors in the last 90 days:
KB
KB pageviews (*)
* KB pageviews number is a total of KB pageviews for /en-US/ only
| Month | Page views | Vs previous month |
| Oct 2021 | 8,688,751 | 5.38% |
| Nov 2021 | 8,306,363 | -4.40% |
Top 5 KB contributors in the last 90 days:
KB Localization
Top 10 locale based on total page views
| Locale | Oct 2021 pageviews (*) | Localization progress (per Nov, 4)(**) |
| de | 8.41% | 97% |
| zh-CN | 6.78% | 98% |
| fr | 6.68% | 90% |
| es | 6.09% | 37% |
| pt-BR | 5.55% | 57% |
| ru | 4.27% | 95% |
| ja | 3.87% | 53% |
| it | 2.39% | 100% |
| pl | 2.18% | 86% |
| zh-TW | 1.79% | 5% |
* Locale pageviews is an overall pageviews from the given locale (KB and other pages) ** Localization progress is the percentage of localized article from all KB articles per locale
Top 5 localization contributors in the last 90 days:
Social Support
| Channel | Oct 2021 | Nov 2021 | ||
| Total conv | Conv interacted | Total conv | Conv interacted | |
| @firefox | 2659 | 434 | 2585 | 672 |
| @FirefoxSupport | 190 | 178 | 289 | 244 |
Top 5 contributors in Oct-Nov 2021:
- Tim Maks
- Felipe Koji
- Bithiah Koshy
- Christophe Villeneuve
- Matt Cianfarani
Play Store Support
| Channel | Oct 2021 | Nov 2021 | ||
| Total conv | Conv interacted | Total conv | Conv interacted | |
| @firefox | 2659 | 434 | 2585 | 672 |
| @FirefoxSupport | 190 | 178 | 289 | 244 |
Top 5 contributors in Oct-Nov 2021:
- Paul Wright
- Selim Şumlu
- Matt Cianfarani
- Christophe Villeneuve
- Christian Noriega
Product updates
Firefox desktop
- FX Desktop Version 95 (Dec 8)
- TCP Roll Out/Continuous onboarding
- Remove about:ion from Firefox
- User don’t get interrupted when closing Firefox
- Picture in Picture toggle button moved to opposite side of video
Firefox mobile
- Fx Android V 95 (Dec 8)
- What’s New Android
- Homepage section in settings menu
- Pocket on by default in Canada
- Jump back in hero images
- Fx iOS V40 (Dec 8)
- Focus iOS V40, Android V95 (Dec 8)
- What’s new Focus iOS, Android
- Studies Toggle setting
- Lockwise Depreciation
- Delisting Android/iOS apps (12/13)
- Lockwise main functionality exists within mobile
- Lockwise users can still use app but no further dev and no new app downloads
- Desktop Lockwise Branding removal (Jan 12)
- No functionality changes for desktop password management features. Simply changing Lockwise branding to Password Management.
- Delisting Android/iOS apps (12/13)
- Premium Relay (Dec 15)
- Custom Subdomain Education
- Mozilla VPN V2.7 (Jan 12)
Other products / Experiments
- Firefox Monitor/Kanary Pilot (Jan)
- TCP breakage tracking experiment [unconfirmed]
Shout-outs!
- Kudos to andmagdo for being an awesome forum contributor!
- Shoutout to Bithiah who’s continue to be awesome contributor on the forum, and now also helping us on social support. Thank you so much for your support!
- Shoutouts to Marcelo, Valery, Daisuke, and Krzysztof for the help with the Windows Store reviews!
- Thanks for the feedback to everyone involved in the Firefox Suggest contributor thread. Special shoutout to Alice!
- And all the forum folks who helped with the FVD incident last week. Thank you so much for being there for Firefox users! Special shoutout for Paul collaborating with the AMO team and raising the flag to them when it happened.
If you know anyone that we should feature here, please contact Kiki and we’ll make sure to add them in our next edition.