Content design considerations for the new Firefox
How we collaborated on a major redesign to clean up debt and refresh the product. We just launched a major redesign of the Firefox desktop browser to 240 million users. … Read more
Articles in “UX Writing”
We’re Changing Our Name to Content Design
The Firefox UX content team has a new name that better reflects how we work. Hello. We’re the Firefox Content Design team. We’ve actually met before, but our name then … Read more
How to Write Microcopy That Improves the User Experience
The small bits of copy you see sprinkled throughout apps and websites are called microcopy. As content designers, we think deeply about what each word communicates. Microcopy is the tidiest … Read more
Content Strategy in Action on Firefox for Android
The Firefox for Android team recently celebrated an important milestone. We launched a completely overhauled Android experience that’s fast, personalized, and private by design. When I joined the mobile team … Read more
Simplifying the Complex: Crafting Content for Meaningful Privacy Experiences
Firefox protects your privacy behind the scenes while you browse. These protections work invisibly, blocking advertising trackers, data collectors, and other annoyances that lurk quietly on websites. This core feature … Read more
UX Book Club Recap: Writing is Designing, in Conversation with the Authors
The Firefox UX book club comes together a few times a year to discuss books related to the user experience practice. We recently welcomed authors Michael Metts and Andy Welfle … Read more
The Poetics of Product Copy: What UX Writers Can Learn From Poetry
Word nerds make their way into user experience (UX) writing from a variety of professional backgrounds. Some of the more common inroads are journalism and copywriting. Another, perhaps less … Read more
Paying Down Enterprise Content Debt: Part 3
Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. In this third and final piece, I describe the … Read more
Paying Down Enterprise Content Debt: Part 2
Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. This piece walks through the eight steps to develop … Read more