Content design considerations for the new Firefox
How we collaborated on a major redesign to clean up debt and refresh the product. We just launched a major redesign of the Firefox desktop browser to 240 million users. … Read more
Meridel Walkington
We’re Changing Our Name to Content Design
The Firefox UX content team has a new name that better reflects how we work. Hello. We’re the Firefox Content Design team. We’ve actually met before, but our name then … Read more
Driving Value as a Tiny UX Content Team: How We Spend Content Strategy Resources Wisely
Our tiny UX content strategy team works to deliver the right content to the right users at the right time. We make sure product content is useful, necessary, and appropriate. … Read more
UX Book Club Recap: Writing is Designing, in Conversation with the Authors
The Firefox UX book club comes together a few times a year to discuss books related to the user experience practice. We recently welcomed authors Michael Metts and Andy Welfle … Read more
The Poetics of Product Copy: What UX Writers Can Learn From Poetry
Word nerds make their way into user experience (UX) writing from a variety of professional backgrounds. Some of the more common inroads are journalism and copywriting. Another, perhaps less … Read more
Paying Down Enterprise Content Debt: Part 3
Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. In this third and final piece, I describe the … Read more
Paying Down Enterprise Content Debt: Part 2
Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. This piece walks through the eight steps to develop … Read more
Paying Down Enterprise Content Debt: Part 1
Summary: This series outlines the steps to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. Part 1 identifies and frames the enterprise content debt … Read more
An exception to our ‘No Guerrilla Research’ practice: A tale of user research at MozFest
Sometimes, when you’re doing user research, things just don’t quite go as planned. MozFest was one of those times for us. MozFest, the Mozilla Festival, is a vibrant conference and … Read more