Know Your Users: Case Studies

Mary Trombley

Case studies are one way to gain in-depth knowledge of a small set of users. A case study is a detailed examination of one or more specific situations; in the case of Mozilla user research, that would be a study of technology usage in real-life situations. Case studies often focus on few participants and use multiple qualitative techniques like home visits and interviews. One good example is Children’s interests and concerns when using the International Children’s Digital Library: a four-country case study by Druin, et al., which studies children from four countries who used a children’s digital library for four years. Does anyone else have links to good case studies involving technology?