Field notes from Hong Kong
As someone who’s spent his life divided between Hong Kong and Canada, I’ve seen and experienced some very interesting differences (and some similarities) between the two places. The differences that … Read more
Articles in “Findings”
Indonesia Follow-up: Ecommerce
Following up on our research that we conducted last year on Internet usage in Indonesia, The Financial Times published an article (Note: Paywall) on Indonesia’s challenges to developing ecommerce. Their … Read more
Colombia Firefox OS Field Tests: Meeting Expectations in Bogotá
In August, 2013, I traveled to Bogotá, Colombia to observe how feature-phone users adapted to smartphones—in this case, our Firefox OS phone. I recently blogged about our study design in … Read more
Communication touchpoints: how can Mozilla improve?
(Editor’s note: Stella Zubeck was a User Experience Research intern at Mozilla during the summer of 2013. The following blog post is her summary of her main research project.) Introduction … Read more
The Internet and Browsing in Indonesia: Five Findings from the Field
There are lots of superlatives about Indonesia, the largest population in Oceania, the country with the largest Muslim population, the country where Firefox has the largest market share among all … Read more
Firefox User Types in North America
Starting in October 2012 and finishing in February of 2013, the User Experience Research team conducted the largest project in its history: a large-scale user typology of Firefox’s user … Read more
Mobile Research in Hungary: Five Highlights from the Field
In May, the Mozilla User Experience Research Team visited two Central European countries where Firefox OS will launch, Poland and Hungary. The goal of our qualitative research was to … Read more
Save For Later
Firefox and “save for later” All browsers support two functions: searching and revisiting. My research questions whether constructs like bookmarks really are the right model to support revisiting. I worked … Read more
Middle Class Money Strategies in Brazil
Written with Cori Schauer. Shortly after doing some secondary research and talking to people who had lived in Brazil, we realized that the way we, Americans, think about money and … Read more