Know Your Users: Case Studies
Case studies are one way to gain in-depth knowledge of a small set of users. A case study is a detailed examination of one or more specific situations; in the … Read more
Articles in “User Research”
Which is better – sign in or allow?
Allow because that’s the only context in which it’s okay to not enter a password. With Mozilla’s new identity program, you won’t have to remember a password for each specific … Read more
Are Usability Labs an Artifact of the Past?
As we’re growing our qualitative user research team here, at Mozilla, people have asked if we’re going to build a usability lab and the answer is no. Why? Because you … Read more