What’s Up With SUMO – Feb. 13

Posted on February 13, 2012 by Verdi


Download video: MP4 format | WebM format

Big things this week

Posted in Contributor News, Meetings, Video | Comments Off

SUMO Day is Thursday, Feb. 16th

Posted on February 13, 2012 by mluna

We’ll have a SUMO answer questions Day on Thursday to support Firefox 10.0.1!

I will help moderate the support forum from 9am to 5pm PST (UTC -8) to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please commit to answering 10 questions throughout the day.

Grab your cape and join us! See you there.

Posted in Contributor News | 1 Comment

Mozilla Project Meeting – Feb 13

Posted on February 13, 2012 by Verdi


Planet Mozilla viewers – you can watch this video on YouTube.

This is weekly Mozilla project meeting for February 13, 2012. These are great for keeping up with the cool stuff happening all over the project. Here are the meeting notes.

Posted in Contributor News, Video | Comments Off

Welcome Madalina Ana, SUMO Community Manager!

Posted on February 13, 2012 by David Tenser

I’m pleased to welcome Madalina Ana to the spectacular SUMO team! SUMO is betting a lot on organizing itself around community growth as the primary way to provide kick-ass support to our worldwide users of Firefox and its related services. Madalina joins this movement as our new community manager, and together with Rosana Ardila, who only had the luxury of being the newest SUMO hire for two short weeks, the two are forming a focused group of community experts that will help us grow and strengthen our community like we’ve never done before.

Madalina is from Romania, but is currently based in Dublin in the land where the hangover is always postponed until tomorrow. She previously worked at Google with user-to-user support communities and brings both people skills and hands-on community management experience to the SUMO team. She is also a football goalie in her spare time — we expect this skill to come in handy numerous times here at Mozilla.

Welcome, Madalina!

Posted in Announcements | Tagged , | 3 Comments

What’s Up With SUMO – Feb. 6

Posted on February 6, 2012 by Verdi


Download video: MP4 format | WebM format

Big things this week

  • Next SUMO meeting – Monday, Feb. 13th (call in details & meeting notes) at 9am PST. Please add your comments, questions and updates to the wiki. You can also participate in #sumo during the meeting. We’re going to record and post a video of the meeting.
  • Next SUMO release – Tuesday, Feb. 7th
  • Video of the SUMO meeting (embeded below).
  • Our new search engine is serving 50% of our searches.
  • UX work is ongoing. We’ll be testing a new information architecture with users soon.
  • Home page experiment is working well. We got rid of lots of questions that were already answered by an article.
  • Cheng is working with Engineering and UX to do something about search hijacking.
  • Notes from this SUMO meeting.

Posted in Contributor News, Meetings, Video | 1 Comment

SUMO Day tomorrow, Thursday February 2nd!

Posted on February 1, 2012 by mluna

We’ll have a SUMO answer questions Day on Thursday to support Firefox 10!

I will help moderate the support forum from 9am to 5pm PST (UTC -8) to encourage new forum helpers with answering support questions. I’ll be available on the #sumo IRC channel, michelleluna, or by private message to myself using the SUMO web site.

Just create an account and then take some time on Thursday to help with unanswered questions. Additional tips for getting started are on the etherpad. Our goal is to respond to every new question posted Thursday, so please commit to answering 10 questions throughout the day.

Grab your cape and join us! See you there.

Posted in Contributor News | Comments Off

Mozilla Project Meeting – Jan 30

Posted on January 30, 2012 by Verdi


Planet Mozilla viewers – you can watch this video on YouTube.

This is weekly Mozilla project meeting for January 30, 2012. These are great for keeping up with the cool stuff happening all over the project. Here are the meeting notes.

Posted in Contributor News, Video | 1 Comment

What’s Up With SUMO – Jan. 30

Posted on January 30, 2012 by Verdi


Download video: MP4 format | WebM format

Big things this week

Posted in Contributor News, Meetings, Video | Comments Off

Welcome Rosana Ardila, Community Support Program Manager

Posted on January 30, 2012 by David Tenser

I’m thrilled to welcome Rosana Ardila to Mozilla and the SUMO team! Rosana is our Community Program Manager and will work closely with our incredible support community around the world, as well as lead efforts to grow and strengthen our community x100. (No pressure!)

Rosana is based in Berlin (born in Colombia) and has a background with Sun Oracle, where she’s worked on product marketing and management of the OpenOffice.org community. She has a Sociology diploma and is truly passionate about people. Her other passion is languages — if you want to get in touch with her, there’s a good chance you can do it in your native language as she speaks Spanish, English, German, French and Italian fluently. She actually just started to speak Portuguese, too; just give it a few weeks…

Please join me in welcoming Rosana to SUMO! If you want to get in touch with her, you can visit her blog or send her a PM from her SUMO  profile.

Posted in Announcements | Tagged , , | 2 Comments

What’s Up With SUMO – Jan. 23

Posted on January 23, 2012 by Verdi


Download video: MP4 format | WebM format

Big things this week

Posted in Meetings, Video | Comments Off