Designing a Content-First Experience on Firefox Monitor
As a UX content strategist at Mozilla, I support not only our browsers, but also stand-alone products like Firefox Monitor. It’s a service that notifies you when you’ve been in … Read more
How Using a Team Charter Helps Our Distributed Firefox User Research Team Connect and Align
About the Firefox User Research (UR) Team at Mozilla Firefox User Research is a distributed team within Mozilla dedicated to conducting mixed methods research to define and support work related … Read more
Design Sprinting During Trying Times: Thinking Through Firefox for iOS and Private Browsing
A design sprint focused on privacy and browsing on mobile devices Eight people from the Firefox for iOS team spent four days last week in a Google Ventures-style, remote design sprint. … Read more
Critiquing Design
This is me about 25 years ago, dancing with a yoga ball. I was part of a theater company where I first learned Liz Lerman’s Critical Response Process. We used … Read more
People who listen to a lot of podcasts really are different
Podcast Enthusiasts and Podcast Newbies Podcasts are quickly becoming a cultural staple. Between 2013 and 2018, the percent of Americans over age 12 who had ever listened to a podcast … Read more
Listening: It’s not just for audio
Understanding how people listen When we first set out to study listening behaviors, we focused on audio content. After all, audio is what people listen to, right? It quickly became … Read more
How people really, really use smart speakers
More and more people are using smart speakers everyday. But how are they really using them? Tawfiq Ammari, a doctoral candidate at the University of Michigan, in conjunction with researchers … Read more
Reflecting on “It’s Our Research” at Mozilla
I thought we involved stakeholders in research pretty perfectly, here at Mozilla. Stakeholders come to research studies, listen attentively to research report-outs, and generally value the work our team does. … Read more
Designer, you can run a usability study: Usability Mentorship at Mozilla
On the Firefox UX team, a human-centered design process and a “roll up your sleeves” attitude define our collaborative approach to shipping products and features that help further our mission. … Read more