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Paying Down Enterprise Content Debt: Part 3

Meridel Walkington
April 8, 2019

Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. In this third and final piece, I describe the … Read more

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Paying Down Enterprise Content Debt: Part 2

Meridel Walkington
April 8, 2019

Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. This piece walks through the eight steps to develop … Read more

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Paying Down Enterprise Content Debt: Part 1

Meridel Walkington
April 8, 2019

Summary: This series outlines the steps to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. Part 1 identifies and frames the enterprise content debt … Read more

A screenshot of part of a flowchart. There are boxes and lines connecting them. The image is too small to read the details.

An exception to our ‘No Guerrilla Research’ practice: A tale of user research at MozFest

Jennifer Davidson, Emanuela Damiani, Meridel Walkington and Philip Walmsley
April 2, 2019

Sometimes, when you’re doing user research, things just don’t quite go as planned. MozFest was one of those times for us. MozFest, the Mozilla Festival, is a vibrant conference and … Read more

Two participants were on the left-hand of the scale (very annoyed), three participants were on the right-hand of the scale (not annoyed at all), and three participants were somewhere around the middle of the scale.

Look over here! Results from a Firefox user research study about interruptions.

Jennifer Davidson
March 20, 2019

The Attention War. There have been many headlines related to it in the past decade. This is the idea that apps and companies are stealing attention. It’s the idea that … Read more

Designing Better Security Warnings

Meridel Walkington
March 12, 2019

Security messages are very hard to get right, but it’s very important that you do. The world of internet security is increasingly complex and scary for the layperson. While in-house … Read more

How to validate an idea when you’re not working in a startup.

Tina Hsieh
March 8, 2019

I had a brilliant idea! How do I get stakeholders to understand whether the market sees it in the same way? People in startups have tried so hard to avoid spending … Read more

Reflections on a co-design workshop

Jennifer Davidson, Meridel Walkington, Emanuela Damiani and Philip Walmsley
January 17, 2019

Co-design workshops help designers learn first-hand the language of the people who use their products, in addition to their pain points, workflows, and motivations. With co-design methods [1] participants are … Read more

A bumpy road to Firefox ScreenshotGo in a foreign market

Morpheus Chen
December 27, 2018

Back in January 2018, we were assigned to lead a project called New Product Exploration to help Mozilla grow impact on shopping experience in Southeast Asia, and the first stop … Read more

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More articles

  • General
  • User Research
  • Firefox
  • Firefox OS
  • Mobile
  • Visual Design
  • Interaction Design
  • Methodology

General

  • Critiquing Design
    February 24, 2020
  • Style Refresh for addons.mozilla.org (AMO)
    February 18, 2016
  • A Mozlando Adventure in the heart of Florida
    December 31, 2015
  • Firefox OS Customization Concept
    December 22, 2015
  • My Magic Carpet Ride at MozFest 2015
    November 25, 2015

User Research

  • Who Gets to Define Success? Listening to Stories of How People Value Firefox to Redefine Metrics
    January 22, 2021
  • From a Feature to a Habit: Why are People Watching Videos in Picture-in-Picture?
    September 22, 2020
  • Ordering Browser Tabs Chronologically to Support Task Continuity
    July 31, 2020
  • Designing for voice
    June 24, 2020
  • Remote UX Collaboration Across Different Time Zones (Yes, It Can Be Done!)
    June 16, 2020

Firefox

  • Who Gets to Define Success? Listening to Stories of How People Value Firefox to Redefine Metrics
    January 22, 2021
  • We’re Changing Our Name to Content Design
    November 12, 2020
  • From a Feature to a Habit: Why are People Watching Videos in Picture-in-Picture?
    September 22, 2020
  • Content Strategy in Action on Firefox for Android
    September 10, 2020
  • Driving Value as a Tiny UX Content Team: How We Spend Content Strategy Resources Wisely
    August 7, 2020

Firefox OS

  • A Mozlando Adventure in the heart of Florida
    December 31, 2015
  • Firefox OS Customization Concept
    December 22, 2015
  • My Magic Carpet Ride at MozFest 2015
    November 25, 2015
  • Crossing Over: My Experience with Web Development
    November 17, 2015
  • Smashing Conference Barcelona
    November 11, 2015

Mobile

  • People do use Add to Home Screen
    February 22, 2023
  • How to Write Microcopy That Improves the User Experience
    November 11, 2020
  • Content Strategy in Action on Firefox for Android
    September 10, 2020
  • A bumpy road to Firefox ScreenshotGo in a foreign market
    December 27, 2018
  • Firefox OS Customization Concept
    December 22, 2015

Visual Design

  • Designing Better Security Warnings
    March 12, 2019
  • Style Refresh for addons.mozilla.org (AMO)
    February 18, 2016
  • A Mozlando Adventure in the heart of Florida
    December 31, 2015
  • Firefox OS Customization Concept
    December 22, 2015
  • My Magic Carpet Ride at MozFest 2015
    November 25, 2015

Interaction Design

  • Remote UX Collaboration Across Different Time Zones (Yes, It Can Be Done!)
    June 16, 2020
  • Prototyping Firefox With CSS Grid
    October 28, 2019
  • A bumpy road to Firefox ScreenshotGo in a foreign market
    December 27, 2018
  • Find it Faster: The New Search Interface in Firefox
    November 25, 2014
  • Re-imagine Firefox on tablet
    October 16, 2014

Methodology

  • Who Gets to Define Success? Listening to Stories of How People Value Firefox to Redefine Metrics
    January 22, 2021
  • Remote UX Collaboration Across Different Time Zones (Yes, It Can Be Done!)
    June 16, 2020
  • How people really, really use smart speakers
    December 19, 2019
  • Reflecting on “It’s Our Research” at Mozilla
    December 18, 2019
  • What data types do real people care about protecting?
    April 12, 2019

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