Paying Down Enterprise Content Debt: Part 3
Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. In this third and final piece, I describe the … Read more
Paying Down Enterprise Content Debt: Part 2
Summary: This series outlines the process to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. This piece walks through the eight steps to develop … Read more
Paying Down Enterprise Content Debt: Part 1
Summary: This series outlines the steps to diagnose, treat, and manage enterprise content debt, using Firefox add-ons as a case study. Part 1 identifies and frames the enterprise content debt … Read more
An exception to our ‘No Guerrilla Research’ practice: A tale of user research at MozFest
Sometimes, when you’re doing user research, things just don’t quite go as planned. MozFest was one of those times for us. MozFest, the Mozilla Festival, is a vibrant conference and … Read more
Look over here! Results from a Firefox user research study about interruptions.
The Attention War. There have been many headlines related to it in the past decade. This is the idea that apps and companies are stealing attention. It’s the idea that … Read more
Designing Better Security Warnings
Security messages are very hard to get right, but it’s very important that you do. The world of internet security is increasingly complex and scary for the layperson. While in-house … Read more
How to validate an idea when you’re not working in a startup.
I had a brilliant idea! How do I get stakeholders to understand whether the market sees it in the same way? People in startups have tried so hard to avoid spending … Read more
Reflections on a co-design workshop
Co-design workshops help designers learn first-hand the language of the people who use their products, in addition to their pain points, workflows, and motivations. With co-design methods [1] participants are … Read more
A bumpy road to Firefox ScreenshotGo in a foreign market
Back in January 2018, we were assigned to lead a project called New Product Exploration to help Mozilla grow impact on shopping experience in Southeast Asia, and the first stop … Read more