How to validate an idea when you’re not working in a startup.
I had a brilliant idea! How do I get stakeholders to understand whether the market sees it in the same way? People in startups have tried so hard to avoid spending … Read more
Reflections on a co-design workshop
Co-design workshops help designers learn first-hand the language of the people who use their products, in addition to their pain points, workflows, and motivations. With co-design methods [1] participants are … Read more
A bumpy road to Firefox ScreenshotGo in a foreign market
Back in January 2018, we were assigned to lead a project called New Product Exploration to help Mozilla grow impact on shopping experience in Southeast Asia, and the first stop … Read more
How do people decide whether or not to get a browser extension?
The Firefox Add-ons Team works to make sure people have all of the information they need to decide which browser extensions are right for them. Past research conducted by Bill … Read more
Bias and Hiring: How We Hire UX Researchers
This year, the Firefox User Research team is planning to add two new researchers to our group. The job posting went live last month, and after just a few weeks … Read more
Firefox has a motion team?! Yes we do!
Motion may sometimes feel like an afterthought or worse yet “polish”. For the release of Firefox Quantum (one of our most significant releases to date), we wanted to ensure that … Read more
The User Journey for Firefox Extensions Discovery
The ability to customize and extend Firefox are important parts of Firefox’s value to many users. Extensions are small tools that allow developers and users who install the extensions to … Read more
Toward Making User Research More Open
Firefox Test Pilot is an approach to experimenting with new browser features in the open. What this means is that we plan, design, build, and evaluate experimental features with as much … Read more
What We Learned from the Government Digital Service Design Team
Toward the end of Mozilla’s All-Hands Meeting in London last week, about a dozen members of the Firefox UX team paid a visit to the main office of the Government Digital … Read more