Listening: It’s not just for audio
Understanding how people listen When we first set out to study listening behaviors, we focused on audio content. After all, audio is what people listen to, right? It quickly became … Read more
Articles in “User Research”
How people really, really use smart speakers
More and more people are using smart speakers everyday. But how are they really using them? Tawfiq Ammari, a doctoral candidate at the University of Michigan, in conjunction with researchers … Read more
Reflecting on “It’s Our Research” at Mozilla
I thought we involved stakeholders in research pretty perfectly, here at Mozilla. Stakeholders come to research studies, listen attentively to research report-outs, and generally value the work our team does. … Read more
Designer, you can run a usability study: Usability Mentorship at Mozilla
On the Firefox UX team, a human-centered design process and a “roll up your sleeves” attitude define our collaborative approach to shipping products and features that help further our mission. … Read more
What data types do real people care about protecting?
At Mozilla, helping users protect their privacy and ensuring that they have control over the data collected about them is a critical pillar of everything we do. It is so … Read more
An exception to our ‘No Guerrilla Research’ practice: A tale of user research at MozFest
Sometimes, when you’re doing user research, things just don’t quite go as planned. MozFest was one of those times for us. MozFest, the Mozilla Festival, is a vibrant conference and … Read more
Look over here! Results from a Firefox user research study about interruptions.
The Attention War. There have been many headlines related to it in the past decade. This is the idea that apps and companies are stealing attention. It’s the idea that … Read more
Designing Better Security Warnings
Security messages are very hard to get right, but it’s very important that you do. The world of internet security is increasingly complex and scary for the layperson. While in-house … Read more
Reflections on a co-design workshop
Co-design workshops help designers learn first-hand the language of the people who use their products, in addition to their pain points, workflows, and motivations. With co-design methods [1] participants are … Read more