A bumpy road to Firefox ScreenshotGo in a foreign market
Back in January 2018, we were assigned to lead a project called New Product Exploration to help Mozilla grow impact on shopping experience in Southeast Asia, and the first stop … Read more
Articles in “User Research”
How do people decide whether or not to get a browser extension?
The Firefox Add-ons Team works to make sure people have all of the information they need to decide which browser extensions are right for them. Past research conducted by Bill … Read more
Bias and Hiring: How We Hire UX Researchers
This year, the Firefox User Research team is planning to add two new researchers to our group. The job posting went live last month, and after just a few weeks … Read more
Toward Making User Research More Open
Firefox Test Pilot is an approach to experimenting with new browser features in the open. What this means is that we plan, design, build, and evaluate experimental features with as much … Read more
What We Learned from the Government Digital Service Design Team
Toward the end of Mozilla’s All-Hands Meeting in London last week, about a dozen members of the Firefox UX team paid a visit to the main office of the Government Digital … Read more
Task Continuity Part 2: Taiwan and Japan
Research and blog post by Bill Selman and Gemma Petrie. (If you haven’t read our previous report on Task Continuity, we recommend reading it first for context.) Last time we … Read more
User Study of Tracking Protection in Firefox Nightly
Background A recently landed feature in the experimental Firefox Nightly build integrates proactive tracking protection for Firefox Nightly users coupled with Do Not Track (DNT). With tracking protection active, ads … Read more
Task Continuity
Research and blog post by Gemma Petrie & Bill Selman For many consumers, software and hardware choices are increasingly becoming choices between incompatible brand ecosystems. In today’s marketplace, a consumer’s … Read more
Save, Share, Revisit
In early January, we conducted user research to refresh our understanding of how people save, share, and revisit content with the goal of building our knowledge base for a larger … Read more