Why Do We Conduct Qualitative User Research?
The following post is based on a talk I presented at MozFest about interviewing users. I recently had a conversation with a former colleague who now works for a major … Read more
Articles in “User Research”
India Firefox OS User Research
This research was led by Cori Schauer & Gemma Petrie. Last month, Mozilla traveled to India to conduct user research on mobile usage. We are grateful to our talented research … Read more
The Experience of Mind Reading
Building an experience around recommender systems When you think about shopping on the web, or watching movies on the web, or listening to music on the web, or doing pretty … Read more
UXIM 2014 Recap
Two weeks ago, I attended User Experience Immersion Mobile(UXIM) for the first time in Denver, CO. This is a conference organized by UIE (User Interface Engineering). Unlike other popular UX … Read more
Emerging Needs in Thailand & Indonesia
This research was led by Bill Selman & Gemma Petrie. In Fall 2013, the Mozilla User Experience Research Team visited Thailand and Indonesia to conduct Firefox qualitative research. In addition … Read more
Indonesia Follow-up: Ecommerce
Following up on our research that we conducted last year on Internet usage in Indonesia, The Financial Times published an article (Note: Paywall) on Indonesia’s challenges to developing ecommerce. Their … Read more
Are you a mobile Web app developer? Let us know how we can improve your experience!
The Mozilla User Experience Research team is looking for developers in the Bay Area who have experience writing mobile Web apps to participate in a paid research study that will … Read more
Measuring Australis.
The goal of the Australis project has been to make Firefox simpler and more engaging, and thereby help users be more effective. Naturally, with every user-interface change we make, we … Read more
Mozilla Summit 2013: Designing for our users, not for ourselves
Co-written with Gemma Petrie, User Experience Researcher Build. Empower. Teach. Shape. When Mitchell Baker defined the Nature of Mozilla in her keynote at this year’s Mozilla Summit, she highlighted these … Read more